Customer Based Coordinator

Nestlé SA • Other • Randburg, Gauteng, South Africa • $200 - $300 / year • 6h ago

Experience: Minimum of 2 years relevant operational experience at market/business level in at least one of the following areas: Customer Service, Supply Planning, Supply Chain Development, Sales / Key account management.

Closing date: 8 January 2025

Position Summary

With a history spanning over 150 years, Nestlé didn’t become the world’s leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for a Head of Factory Supply Chain to be based in Bryston Head Office.

To be the immediate face of Nestlé within a Customer Supply Chain location, responsible for maximizing service and enhancing everyday operations by efficient management of inventory and stock availability. Responsible for engaging cross-functional input to improve end-to-end flow to ensure delivery on time, lead times, and fill rates. Coordination from Customer DC to Nestlé premises to ensure healthy turnaround times.

A day in the life of a Head of Factory Supply Chain:

Ensure availability of Nestlé products on shelf by helping to ensure the highest levels of inbound Case Fill Rate as measured by the Customer.
Proactive management of Short Supply lines working with the sales team, the Customer and Category planning to minimize service failures.
Identifying root causes of non-availability of stock at DC and store level, defining and implementing actions to correct.
Follow up on stock expiry dates and overstocks/understocks within the DC itself.
Monitoring the orders to ensure highest capacity of in-fill per order and reporting on Fill rate.
Ensuring achievement of inventory levels on target as defined by the Customer by leveraging understanding the end-to-end Supply chain to identify opportunities to remove unproductive inventory.
End-to-end flow of entire leg of coordination of orders to delivery (CSA & THUB) of Nestlé 3PL from delivery on time within customer lead times, to ensuring and monitoring the turnaround time of trucks at Customer's back door.
Control the end-to-end flow to ensure delivery on time and that orders are within lead times.
Control the end-to-end flow of back door receiving and monitoring turnaround times of trucks.
Coordinate the 3PL end-to-end leg from when it leaves Nestlé premises to when it is delivered.
Work alongside Demand Planner to facilitate the CPFR process to align Nestlé and Customer plans on promotions and key events.
Work closely with Demand Planner to facilitate the transitions between packs/line codes for NPD and Renovation with Nestlé and the customer to ensure smooth changeover of SKUs.

What will make you successful?

Degree
Minimum of 2 years relevant operational experience at market/business level in at least one of the following areas:
- Customer Service
- Supply Planning
- Supply Chain Development
- Sales / Key account management

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions, and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

#J-18808-Ljbffr

Apply directly

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