Overview
Are you ready for your next challenge? Are you looking for an exciting new opportunity? If so, read on…
With a team of over 410,000 interaction experts serving 140 countries speaking over 300 languages and dialects, Teleperformance is the worldwide leader in delivering an outstanding customer experience.
We are currently going through an incredibly exciting time as we continue to grow our business as the Top BPO Operator in South Africa. We have an excellent opportunity for enthusiastic, passionate, and driven Inbound Customer Service Advisors to join our team.
Qualifications
The Successful Candidate:
- 12 months of customer service experience, preferably in a contact center environment
- Retail & UK Customer experience is highly desirable
Responsibilities
Successful candidates will be working on behalf of one of the world's most prestigious Luxury Retail Brands.
Teleperformance offers a fun, people-centric working environment where we will fully support you and your career progression. You will receive a competitive basic salary with excellent benefits, detailed below.
Required Skills
- To provide an exceptional level of customer service in a timely manner while working in a fast-paced luxury retail environment and adhering to our policies and procedures
- Excellent communication skills, both written and verbal, enabling you to engage in effective conversations, build strong connections, and show empathy with customers
- The ability to take ownership of customer inquiries through to resolution, delivering a customer experience that exceeds expectations with a personalized, friendly, and efficient service
- Resilience to a continuously changing environment
- Problem-solving aptitude and the capacity to think on your feet
- Excellent attention to detail
- Personal accountability for time management and absence
- Comprehensive computer skills
- Effective use of Office tools including email and internet browsers
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