Job details

Here’s how the job details align with your profile.

Pay

R10000 - R15000 a month

Job type

Permanent

Location

Randburg, Gauteng

Full job description

JOB PURPOSE

To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.

QUALIFICATIONS & EXPERIENCE REQUIRED

Minimum Matric qualification is mandatory.
Tertiary qualification or course in management is an advantage.
At least 5 years’ experience in a debt collection call centre with minimum 2 years' leadership experience as a Team Leader/ Team Manager/ Supervisor.
Proven experience in handling IR procedures and performance improvement processes.
Proficient in utilising reporting platforms.
Good understanding of the Debt Collectors Act and POPIA regulations.
Sound understanding of the DebiCheck process.
Comprehensive knowledge of collections KPAs and KPIs within the collections account delinquency life cycle.

COMPETENCIES & SKILLS REQUIRED

Ability to work under pressure
Aptitude in decision-making and problem-solving
Proficient in MS Office packages, especially Word and Excel
Proven ability to meet targets and deadlines
Strong leadership and coaching skills
Strong written and verbal communication skills
Taking accountability and responsibility

If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

Job Type: Permanent

Application Question(s):

What is your expected monthly CTC?

Experience:

Outbound Call Centre Team Leader/Team Manager: 2 years (Preferred)
Debt Collection Call Centre: 2 years (Preferred)

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Debt Collection Outbound Team Leader