Job details
Here’s how the job details align with your profile.
Pay
R10000 - R15000 a month
Job type
Permanent
Location
Randburg, Gauteng
Full job description
JOB PURPOSE
To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.
QUALIFICATIONS & EXPERIENCE REQUIRED
- Minimum Matric qualification is mandatory.
- Tertiary qualification or course in management is an advantage.
- At least 5 years’ experience in a debt collection call centre with minimum 2 years' leadership experience as a Team Leader/ Team Manager/ Supervisor.
- Proven experience in handling IR procedures and performance improvement processes.
- Proficient in utilising reporting platforms.
- Good understanding of the Debt Collectors Act and POPIA regulations.
- Sound understanding of the DebiCheck process.
- Comprehensive knowledge of collections KPAs and KPIs within the collections account delinquency life cycle.
COMPETENCIES & SKILLS REQUIRED
- Ability to work under pressure
- Aptitude in decision-making and problem-solving
- Proficient in MS Office packages, especially Word and Excel
- Proven ability to meet targets and deadlines
- Strong leadership and coaching skills
- Strong written and verbal communication skills
- Taking accountability and responsibility
If you have not been contacted within 2 weeks, please consider your application as unsuccessful.
Job Type: Permanent
Application Question(s):
- What is your expected monthly CTC?
Experience:
- Outbound Call Centre Team Leader/Team Manager: 2 years (Preferred)
- Debt Collection Call Centre: 2 years (Preferred)
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