Service Coordinator

35,000 per annum

Stokesley

We are looking for a Service Coordinator to join our growing client based in Stokesley on a permanent basis.

We are seeking a dynamic, proactive, self motivated and organised individual with a genuine passion for providing OUTSTANDING customer service.

As Service Coordinator, you will report directly into the Operations Manager and you will:

Plan and schedule engineer work in an organised manner but with the ability to adjust priorities to accommodate last minute changes to scheduled work.
Coordinate service work, time limited project work alongside engineers and managing stock.
You will prioritise customer service, experience and engagement at all times.
Ensure strict deadlines are met.
Build and maintain strong working relationships with customers.
Track open projects, ensuring proper management and adherence to manufacturing timescales.
Manage engineer stock effectively and proactively.
Process paperwork including engineer job sheets effectively and to a high, accurate standard at all times.

We are looking for someone with the following qualities:

Exceptional communication skills; liaising with a wide range of customers and colleagues.
Excellent IT skills including experience with processing key information and maintaining databases to an incredibly high standard.
Ability to build positive and strong working relationships with a varied range of customers and colleagues.
A high level of self-motivation.
Ability to work efficiently under tight deadlines.
Strong workload management skills.
Demonstrate excellent initiative and good judgement in a busy environment.
Ability to work in a methodical manner which maximises efficiency at all times.
A warm, professional, efficient and friendly manner with all staff, suppliers, colleagues and customers via all communication platforms including phone and email.
A team player who is keen to support colleagues.

Qualifications/experience:

Proven experience in a service, coordination or management role (ideally 3 years of experience).
Experience of working in a fast-paced environment and successfully managing a busy workload.
Experience of managing multiple services or projects at one time, successfully balancing changing priorities.
Experience of scheduling engineers would be an advantage but not essential.

My client is offering a competitive starting salary of 35k with genuine opportunities for career development. Working within a supportive and collaborative work environment, this is a permanent contract working Monday to Friday 8.30am to 4.30pm.

If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.

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Service Coordinator