Service Coordinator
35,000 per annum
Stokesley
We are looking for a Service Coordinator to join our growing client based in Stokesley on a permanent basis.
We are seeking a dynamic, proactive, self motivated and organised individual with a genuine passion for providing OUTSTANDING customer service.
As Service Coordinator, you will report directly into the Operations Manager and you will:
- Plan and schedule engineer work in an organised manner but with the ability to adjust priorities to accommodate last minute changes to scheduled work.
- Coordinate service work, time limited project work alongside engineers and managing stock.
- You will prioritise customer service, experience and engagement at all times.
- Ensure strict deadlines are met.
- Build and maintain strong working relationships with customers.
- Track open projects, ensuring proper management and adherence to manufacturing timescales.
- Manage engineer stock effectively and proactively.
- Process paperwork including engineer job sheets effectively and to a high, accurate standard at all times.
We are looking for someone with the following qualities:
- Exceptional communication skills; liaising with a wide range of customers and colleagues.
- Excellent IT skills including experience with processing key information and maintaining databases to an incredibly high standard.
- Ability to build positive and strong working relationships with a varied range of customers and colleagues.
- A high level of self-motivation.
- Ability to work efficiently under tight deadlines.
- Strong workload management skills.
- Demonstrate excellent initiative and good judgement in a busy environment.
- Ability to work in a methodical manner which maximises efficiency at all times.
- A warm, professional, efficient and friendly manner with all staff, suppliers, colleagues and customers via all communication platforms including phone and email.
- A team player who is keen to support colleagues.
Qualifications/experience:
- Proven experience in a service, coordination or management role (ideally 3 years of experience).
- Experience of working in a fast-paced environment and successfully managing a busy workload.
- Experience of managing multiple services or projects at one time, successfully balancing changing priorities.
- Experience of scheduling engineers would be an advantage but not essential.
My client is offering a competitive starting salary of 35k with genuine opportunities for career development. Working within a supportive and collaborative work environment, this is a permanent contract working Monday to Friday 8.30am to 4.30pm.
If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.
