As an In-Room Dining Co-ordinator at The Pepperclub Hotel, you will play a crucial role in ensuring the smooth and efficient operation of the In-Room Dining department. You will be responsible for supervising a team of In-Room Dining waiters and ensuring exceptional guest service, timely delivery of orders, and maintaining high-quality standards.

JOB SPECIFICATIONS:

Excellent organizational and time management skills.
Exceptional customer service skills.
Effective communication skills.
Micros experience.
Flexibility to work various shifts, including evenings and weekends.

JOB DESCRIPTION:

Directly dealing with guest requests and orders that must be done courteously, efficiently and promptly.
Pay attention to guest orders, and know the menu thoroughly.
Write down all information clearly and highlight special requests.
Supervise and lead the In-Room Dining team, providing guidance, support, and training to maintain high levels of motivation and performance.
Schedule and assign tasks to team members, ensuring appropriate coverage during peak and off-peak hours.
Conduct regular team meetings to communicate updates, provide feedback, and foster a positive working environment.
Ensure all guests receive exceptional service during their In-Room Dining experience, exceeding their expectations and addressing any concerns or complaints promptly and professionally.
Answer telephone orders from hotel guests in accordance with Room Service Standards.
Monitor guest feedback and reviews related to In-Room Dining, taking appropriate actions to improve service and address recurring issues.
Oversee the efficient processing of In-Room Dining orders, ensuring accuracy, completeness, and timely delivery to guest rooms.
Monitor inventory levels of In-Room Dining supplies, such as cutlery, glassware, and amenities, and coordinate with the procurement team for timely replenishment.
Maintain accurate records of In-Room Dining orders, expenses, and other relevant data.

Job Type: Full-time

Application Deadline: 2024/11/28
Expected Start Date: 2024/11/30

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