As an In-Room Dining Co-ordinator at The Pepperclub Hotel, you will play a crucial role in ensuring the smooth and efficient operation of the In-Room Dining department. You will be responsible for supervising a team of In-Room Dining waiters and ensuring exceptional guest service, timely delivery of orders, and maintaining high-quality standards.
JOB SPECIFICATIONS:
- Excellent organizational and time management skills.
- Exceptional customer service skills.
- Effective communication skills.
- Micros experience.
- Flexibility to work various shifts, including evenings and weekends.
JOB DESCRIPTION:
- Directly dealing with guest requests and orders that must be done courteously, efficiently and promptly.
- Pay attention to guest orders, and know the menu thoroughly.
- Write down all information clearly and highlight special requests.
- Supervise and lead the In-Room Dining team, providing guidance, support, and training to maintain high levels of motivation and performance.
- Schedule and assign tasks to team members, ensuring appropriate coverage during peak and off-peak hours.
- Conduct regular team meetings to communicate updates, provide feedback, and foster a positive working environment.
- Ensure all guests receive exceptional service during their In-Room Dining experience, exceeding their expectations and addressing any concerns or complaints promptly and professionally.
- Answer telephone orders from hotel guests in accordance with Room Service Standards.
- Monitor guest feedback and reviews related to In-Room Dining, taking appropriate actions to improve service and address recurring issues.
- Oversee the efficient processing of In-Room Dining orders, ensuring accuracy, completeness, and timely delivery to guest rooms.
- Monitor inventory levels of In-Room Dining supplies, such as cutlery, glassware, and amenities, and coordinate with the procurement team for timely replenishment.
- Maintain accurate records of In-Room Dining orders, expenses, and other relevant data.
Job Type: Full-time
Application Deadline: 2024/11/28
Expected Start Date: 2024/11/30
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