Job title: Account Manager (Manufacturing)

Location: Burton upon Trent

Employment type: Permanent

Hadfield Services Limited is seeking a proactive and dedicated Account Manager to join our team in Burton on Trent. In this role, you will serve as the primary point of contact between our manufacturing site and key customers. This role ensures smooth communication, timely updates, and seamless coordination between our internal teams and customers. You’ll be instrumental in building strong relationships, managing customer expectations, and supporting the timely and efficient progress of projects.

Key Responsibilities

Primary Contact for Customers: Serve as the main liaison between the manufacturing site and assigned key customer(s), providing consistent updates, addressing inquiries, and managing expectations effectively.
Project Updates and Communication: Regularly communicate with the manufacturing team to relay updates from the customer, including changes in design, specifications, or delivery timelines. Keep customers informed of project status, adjustments, and potential delays.
Quote Generation and Timeline Management: Collaborate with the manufacturing team to gather input for quote generation, ensuring customer requirements are accurately captured. Oversee timelines to ensure deadlines are achievable and clearly communicated.
Project Management System Maintenance: Utilize and maintain the project management system to document updates, track milestones, and ensure information accuracy. Work closely with both manufacturing and customer teams to update data in real time.
Collaboration with Internal Teams: Partner with internal stakeholders, including production, design, and quality assurance teams, to ensure alignment with customer requirements. Facilitate any design changes or special requests, coordinating adjustments as needed.
Customer Satisfaction and Relationship Building: Build strong, trust-based relationships with customers, ensuring their needs are met throughout the project lifecycle. Address concerns, provide solutions, and enhance the overall customer experience.
Issue Resolution: Identify and address issues, risks, or delays promptly. Collaborate with relevant teams to find solutions and communicate effectively to minimize project impact while maintaining customer satisfaction.

Key Qualifications

Education: A Bachelor’s degree in a technical discipline (e.g., Engineering, Manufacturing, or a related field) is required.
Experience: Proven experience in account management, project coordination, or a related role, ideally within a manufacturing or production environment.
Technical Skills: Strong understanding of technical concepts, with the ability to interpret and communicate technical details effectively; familiarity with manufacturing processes is a plus.
Communication: Excellent verbal and written communication skills for conveying updates, changes, and project statuses to both internal teams and customers.
Project Management Tools: Proficiency in project management software, with a commitment to maintaining accurate project records.
Problem-Solving: Detail-oriented, with strong problem-solving skills and the ability to manage multiple priorities simultaneously.
Interpersonal Skills: Exceptional interpersonal and relationship-building abilities, with a customer-focused attitude.
ISO 9001 Knowledge: Proficiency or familiarity with ISO 9001 systems would be advantageous.

Additional Details

Work Arrangement: Ideally site-based, with some flexibility.
Reporting Line: Reports directly to the Operations Director.

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