Senior Control Room Operator

The Legends Agency • Other • Durban, KwaZulu-Natal, South Africa • $50 - $200 / year • 3h ago

Location: Durban

Employment Type: Fixed term, Shift Work (12-hour shifts, rotation schedule)

Role Overview

My Client seeks a dedicated and detail-oriented Senior Control Room Operator to manage control room operations in a 24/7 environment. This role requires the candidate to oversee real-time vehicle and responder dispatch, ensure effective client communication, and maintain operational efficiency. The operator will also handle administrative tasks and lead the control room team.

Key Responsibilities

Customer Interaction:
1. Handle incoming calls and manage customer inquiries professionally.
2. Open and manage WhatsApp groups for incident coordination.
3. Address and resolve customer queries and complaints promptly, providing updates on outcomes.
Dispatch and Monitoring:
1. Dispatch responders effectively and monitor vehicle movements in real time.
2. Ensure Journey Management Plans (JMPs) are prepared and followed.
Documentation and Reporting:
1. Accurately capture vehicle movements, fuel usage, and resource utilization data.
2. Compile detailed reports, ensuring all documents are completed and submitted within deadlines.
Control Room Operations:
1. Conduct system checks to ensure communication tools (telephones, radios, tracking systems) are operational.
2. Maintain a clean and organized workstation, adhering to sanitation protocols.
Team Leadership:
1. Provide on-the-job training for new staff, encouraging professional development.
2. Ensure a seamless shift handover with all necessary information communicated clearly.

Qualifications and Experience

- High school diploma or equivalent; additional qualifications in logistics or operations are advantageous.
- Proven experience in a similar control room environment, with logistics experience preferred.
- Proficiency in Microsoft Office (Excel, Word, and SharePoint).
- Excellent verbal and written communication skills.