Company Description
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf courses, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, and spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Job Description
Responsible for the entire operations, staffing and equipment of the Housekeeping Department. Delegates to and supervises all staff within the Department and assists them in preparing work schedules. Conforms to and enforces policies & procedures and rules & regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service. Performs special duties as required by Guest Service Manager. To be ready and responsible to perform any other duties as designated or required by Management from time to time.
Directs and coordinates the activities of all Housekeeping personnel engaged in such activities as:
- Cleaning and maintaining the interior hotel premises.
- Storing and issuing hotel linen and uniforms.
Ensures that all guestrooms, function rooms, public areas, back of the house areas and their surroundings conform to the hotel standards of cleanliness, maintenance, and orderliness. Inspects hotel rooms and premises regularly; ensures that furnishings, facilities, and equipment are cleaned, repaired, maintained, and replaced as necessary and informs Management of requirements; sees to it that deficiencies in the work of personnel are corrected.
Determines need for general cleaning, repairs, and remodeling; schedules such work activities in coordination with Engineering and Front Office. Trains personnel according to established procedures, conducts training meetings to discuss problems and future plans, gives information and assignments, etc. Briefs Floor & Linen Supervisor on function, VIP arrivals, and other events which will necessitate additional or special preparations.
Controls and sees to the adequacy of inventory of all necessary housekeeping materials, supplies, and linen. Finalizes reports on periodic inventories of linen and uniforms; submits the same to Guest Service Manager. Coordinates with Front Office regarding room transfer, guest charge, and other problems or requirements regarding guest accommodations and billing. Prepares Housekeepers report on room occupancy. Ensures the availability of linen and uniforms as required. Ensures the proper scheduling of personnel in order to meet all cleaning and service requirements daily.
Approves and/or prepares maintenance orders, work orders, requisitions, reports on guest complaints, and other inter-office memoranda. Prepares Housekeeping Annual Budgets. Performs duties common to all supervisors and other duties as may be assigned. Monitors and controls the activities for house and guest laundry. Oversees the daily movement of guest activities and is able to resolve any guest complaints. Handles and resolves all guest queries and complaints in an efficient manner.
Through close supervision, recommends improvements and changes to the operation of the Housekeeping Department, especially creating service standards of the hotel.
Qualifications
- Diploma in Tourism & Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing, and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
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