German Speaking Insurance Operations Manager / BPO Manager
Location: Cape Town, South Africa
Salary: Competitive Salary
Full-Time, On-Site
About the Role
Our client is looking for an Insurance Operations Manager / BPO Manager to oversee all aspects of BPO operations, with a key focus on both existing and new business. The successful candidate will be responsible for managing customer relationships, ensuring operational efficiency, and aligning processes with customer needs. With medical and travel claims experience essential, the ideal candidate will play a pivotal role in the growth of the BPO business, driving operational excellence and service delivery.
This opportunity is well-suited for someone with 8-10 years of experience in claims management and 5 years in management, who is fluent in German and has a proven background in BPO operations.
Why Join Them?
- Competitive Salary
- Opportunities for career development in a dynamic global company.
- Work with international clients in a fast-paced, diverse setting.
- Play a key role in the continued growth of the BPO segment.
Key Responsibilities
- Build and nurture strong relationships with BPO clients to ensure high satisfaction levels.
- Oversee productivity, quality, and service delivery to meet customer expectations and SLAs.
- Manage staff availability and coordinate language requirements across different platforms.
- Lead the onboarding of new customers and collaborate with the commercial team.
- Track and report financial flows and performance for BPO clients.
- Drive business development, promoting the company’s services to new clients.
- Oversee medical and travel claims processes, ensuring efficient handling and timely resolution.
- Participate in automation and process improvement projects.
- Propose and implement long-term operational goals based on customer needs and expectations.
- Prepare reports and presentations for customer Monitoring Boards.
Requirements
- Fluency in German and English (both spoken and written).
- 8-10 years in claims management (particularly medical and travel claims).
- At least 5 years in BPO management and team leadership.
- Bachelor’s Degree or equivalent certification.
- Strong understanding of insurance operations, claims procedures, and BPO management.
- Advanced financial management and reporting skills.
- Full computer literacy (Microsoft Office tools).
- Ability to work in a multilingual and multicultural environment.
- Exceptional attention to detail and strong organisational skills.
- Proven leadership capabilities and the ability to work well under pressure.
- Strong decision-making skills and a results-driven approach.
- Excellent communication and interpersonal skills.
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