Job Description
- Responsible for designing, quoting, and booking trips to Southern Africa for travelers through international agents.
Key Responsibilities
- Handle reservations for all client touring services requested internally and externally.
- Provide quotes and convert private charter requests within specified timeframes.
- Ensure competitive rates are negotiated and secured with preferred suppliers.
- Manage bookings in Tourplan system.
- Supervise allocated client touring suppliers.
- Oversee reservations and operational tasks for managing specific Scheduled Tours effectively.
- Ensure adherence to pre-, during-, and post-tour procedures following company standards.
- Monitor group numbers, manage Scheduled Tour departures, and supplier allocations.
- Maintain communication with tour guides during Scheduled Tours and Private charters.
- Handle payments, account inquiries with suppliers and local agents.
- Manage cancellations, client complaints, and emergencies.
- Monitor profitability of specific Scheduled Tours weekly.
- Collaborate with product development, sales, and marketing teams as needed.
- Manage personal and shared team MS Outlook mailboxes.
Requirements
Qualifications and Experience
- Matric / Grade 12 qualification.
- Ideally, possess a Travel & Tourism qualification.
Work Experience
- At least 7 years of experience in group series and FITs.
- Proficient in Tourplan operations.
- Extensive knowledge of South Africa (tourist attractions, seasonality, routes, distances, driving times, places of interest, geography, and transport infrastructure).
Skills and Competencies
- Strong verbal, telephonic, and written communication skills.
- Proficient in Microsoft Office Software: Word, Excel, and Teams.
- Excellent interpersonal, problem-solving, organizational, and time management skills.
- Ability to negotiate and liaise effectively.
- Strong decision-making skills, innovation, and proactivity.
- Attention to detail and basic financial knowledge.
Salary
Competitive salary based on relevant experience.
Benefits
ABOUT OUR CLIENT
Our client, an African company, is committed to prioritizing their people, customers, and suppliers by delivering exceptional quality, service, and value. They aim to infuse each customer interaction with the unique essence and magic of Africa. The ultimate goal is for our client to emerge as the leading integrated tourism group in Southern Africa, with a strong international presence in sectors where they possess a sustainable competitive advantage.
Key areas of international expertise encompass:
- Destination retail
- Global sports event management
- Duty-free retail on the ground
- Duty-free retail in the air
- Destination management
- Hotel management
- Lodge management
- Airport craft and curios retail
- Activity management
- Online corporate travel management
