Job Description:
The primary responsibility of this role is to ensure exceptional customer service by coordinating and managing group, conference, and function bookings. The individual in this position will communicate effectively with guests and internal departments to meet guest requirements, maintain high levels of organization, and deliver top-tier service. Responsibilities include managing reservations, coordinating food and beverage services for events, anticipating guests' needs, and ensuring all aspects of the events run smoothly. This role requires a proactive attitude, attention to detail, and the ability to provide an outstanding experience for guests.
Key Responsibilities:
- Manage group, conference, and function bookings across the property.
- Coordinate bookings and ensure clear, accurate, and timely communication with relevant departments.
- Provide high-quality service by anticipating guests’ needs and ensuring all requests are handled promptly.
- Ensure the delivery of a superior product and service to guarantee guest satisfaction.
- Foster effective working relationships with guests and staff, promoting company values and culture.
- Conduct site educationals and meetings confidently and professionally.
- Ensure all events are well-organized and exceed guest expectations.
Requirements:
- Minimum of Matric qualification (Grade 12).
- Tertiary education in Hospitality is an advantage.
- At least 3 years of experience in the hospitality industry, with a proven track record.
- Experience working with OPERA PMS or OPERA CLOUD is required.
- Excellent communication, customer service, and organizational skills.
- Strong negotiation skills and ability to conduct meetings professionally.
- Proficient in English, with excellent verbal and written communication skills.
- A dynamic self-starter with a high level of dedication and teamwork skills.
- Valid RSA ID and a valid driver’s license (beneficial).
- Proficient in computer literacy.
