General Assistant (Cashbuild Internal Applications Only)
Description:
Ensure comprehensive customer service in store. Merchandising of stock, shelf price labelling, and housekeeping within designated area of responsibility.
Requirements:
- Minimum Grade 10 or NQF 3 and 1 (one) year work-related experience or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Valid South African ID or work permit
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends, and public holidays
- Must be able to work under pressure
Customer Service Responsibilities:
- Advise and assist customers on correct products and queries.
- Assist with and resolve customer complaints.
- Bulk stock area to be merchandised safely and according to store layout plan.
- Ensure your area of responsibility is fully merchandised according to store layout and planograms.
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received, and that customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure checklist is completed as required when on duty with canteen and toilet/showers schedule.
Safety (OHSA) Requirements:
- Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility.
- Ensure area of responsibility (racking and bulk) stock is merchandised safely for customers and colleagues to move safely within store.
- Report any discrepancies to the store manager.
- Report damaged stock within area of responsibility to the store manager.
Drive for Results:
- Achieves set targets and completes work accurately and at the required standard.
- Delivers best practice quality/standards as established in the company.
- Makes an effort to follow through on commitments.
Problem-Solving:
- Identifies problems and seeks root causes.
- Resolves problems and escalates issues accordingly using relevant information available in own department and operational work environment.
Decision-Making:
- Makes decisions within the framework of company policies and within set timelines.
- Makes decisions giving due consideration to the consequences of the decision made in the area of responsibility.
- Implements decisions made in line with agreed processes and policies.
Planning:
- Plans within the framework of operational/department policies and procedures.
Handling Pressure:
- Handles pressure well and is consistent in controlling own responses irrespective of time or workload pressures.
- Demonstrates courtesy and willingness to assist when dealing with customers, suppliers, and colleagues.
- Able to deal with daily conflict situations effectively.
Communication:
- Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values.
- Ensures relevant information is shared with appropriate stakeholders.
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