TRAINER
Smollan
2023-08-07 Cape Town
Job Ref #: 91SM20
Industry: Retail
Job Type: Permanent
Positions Available: 1
At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
Job Description
We’re on the lookout for an experienced a Traine r in Western Cape.
As a Trainer you will be responsbile for:
Facilitation of training sessions Deliver practical modular training on current handsets and handsets that have low rate of sale Writing and marking of tests Plan open sessions at regional Service Provider premises Consolidate and record all events on events calendar in the office Manage training diaries in accordance to Training Specialist in region Attend Network data training to acquire knowledge on customer data Attend weekly Product Consultant meetings where possible to get knowledge of what is taking place infield Attend meetings with trainers where necessary Attend conference calls where necessary to gain national insight on responsibilities based on GTM Effective implementation of the training Assess client requirements Assess user level Develop a training plan in order to close skills gap to include geographical area considerations, associated delivery resource etc. Delivering Solutions/Products training on time (Minimum Trainings in a month.) Conduct FSP training in the relevant Hub Arrange training logistics (equipment, venues, resources etc.) Ensure training takes place for relevant teams Ensure that all calendars are updated 30 days in advance and e-mailed to Supervisor (Hub Manager) and OSM for visibility including Mall trainings, Call Centre trainings, channel trainings, Floor Salesman Training and Consumer training noted Effective delivery of training Identify geographical areas associated to training needs Conduct train-the-trainer workshops with field managers Train end users - a percentage if it is refresher training but training all end users if it is a new program Oversee and monitor the overall training delivery process. Evaluation and measurement of effectiveness of training Practically assess users in field Conduct written tests to assess learning Assess improvements in quality of data captured as well as on-time project completion Analysis of training results to assess effectiveness of training Analysis of training attendance within various channels against rate of sale within channels Record keeping of all promotional approvals to report on actual expenditure by account and by channel Consolidate weekly training figures and report on training delivered Effective Self-Management Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained Demonstrate consistent application of internal procedures Plan and prioritize, demonstrating abilities to manage competing demands Demonstrate abilities to manage change Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Key Competencies
Organizational commitment Teamwork & collaboration Relationship building Agility Performance & results driven Continuous growth & improvement High resilience & stress management Service excellence Analysis & problem-solving Planning & prioritization Quality & detail excellence Communication
Job Requirements
To qualify for this role, you should have:
Minimum Qualifications:
Matric
Minimum Requirements
Tech Savvy Valid Drivers licence plus
Own Reliable Car Training experience
Knowledge, Skills & Abilities:
Self Management Time Management Skills Planning and Organising skills Communication Skills Effective implementation of promotions Customer Service Skills
