We are looking for a high performance and results driven Senior Account Manager who is experienced in retaining and up-selling existing accounts in a high-volume sales environment. With a portfolio of over 200 clients, you will be responsible for maintaining relationships with existing clients and continuing to advance their ambition through servicing their ongoing funding requirements.
Requirements
- Extensive knowledge of sales principles and processes.
- Strong sales and closing skills.
- Process and data quality management.
- Proficient in MS office and any CRM software (Salesforce would be highly advantageous).
- Interpersonal skills
- Ability to build and maintain strong, long-lasting relationships with clients.
- Excellent verbal/written communication, interpersonal and negotiation skills.
Qualifications and Experience
- 3+ years B2B sales and account management / other relationship management experience.
- Proven track record of successfully retaining and upselling to existing accounts.
- Experience in working with a high volume of clients via email, digitally and telephonically.
- Experience with SMEs is preferential.
- Team Management Experience (advantageous).
- Financial and Merchant Service experience (advantageous).
What it takes to be successful
- Results Driven
- Consistently achieving monthly, quarterly, and annual growth; achieving funded, revenue and other relevant performance targets.
- Managing the retentions pipeline tightly to meet and exceed monthly and quarterly sales targets within the pricing parameters set.
- Enhancing relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of the clients business environment and requirements.
- Identify, address, and resolve concerns / queries within the business turn-around times required.
- Maintaining high customer satisfaction ratings.
- Able to drive volume personally and through the team with tenacity in a tough economic climate with business owners who are busy and have options.
- High performance leader
- Management of your team to ensure that they achieve monthly targets in order to reach quarterly and yearly targets.
- Ensure that salesforce is maintained, pipelines are being tightly managed, the sales process/SLAs are adhered to, client experience is managed and that your team lives the company values.
- Prepare regular reports of progress and forecasts to management.
- Working cohesively with a cross-functional team.
- Influence stakeholders, processes, and Salesforce builds to deliver on Retentions objectives.
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