Department: Academic Department
Reporting to: Chief Operating Officer / Executive Team
Collaboration: Strong collaboration to Academic Dean
Job Summary:
1. The Operational Manager position will include functions in the following areas such as:
• Infrastructure maintenance
• Health and Safety
• Human Resources
• Academic Delivery
• Campus Administration
• Campus Quality Assurance
2. Manages day to day business of the campus operations while balancing the responsibilities of various business departments.
3. From an Academic point the manager supervises lecturers and education staff and keep track of student performance. They ensure that campus facilities remain safe for students and faculty and plan regular maintenance of campus grounds and equipment.
4. Academic Managers must be excellent multi-taskers, as their duties include disciplining and counselling students, handling discipline problems, lecturers, establishing and overseeing class schedules, and managing campus activities and staff.
Ethos and Values:
• To ensure the vision for CTU is shared, understood and implemented effectively
• To demonstrate a commitment to professional learning and continuous improvement
• To model CTU’s commitment to excellence, independence and opportunity in everyday work and practice.
Duties and Responsibilities:
1. Oversees operational and campus Academic systems, processes, and infrastructure while looking for opportunities of improvement and cost saving.
2. Anticipates and tracks operational and tactical risks and providing strategic solutions.
3. Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
4. Responsible for Occupational Health and Safety compliance.
5. Works closely with the Executive Team on other special planning and departmental projects.
6. Oversees and reports weekly, monthly, quarterly, and annual operational and academic outcomes.
7. Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
8. Collaborates with transitions and onboarding team as needed.
9. Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate Management level when required.
10. Assesses a variety of situations and provide problem solving solutions and clarity to team and internal and external stakeholders.
11. Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors and stakeholders.
12. Solicits and responds to feedback while gaining commitment and support from various parties.
13. Supports staff skills development, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
14. Works closely with management team to ensure implementation of all policies and procedures as well as that operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory-based best practices.
15. Ensures guidance exists to help students, parents, and families regarding future learning programs.
16. Ensures students are assisted to achieve their best academic potential.
17. Establishing a vision of commitment to high standards and the success of all students that aligns to the CTU vision and mission.
18. Budget management in line with the company policies and procedures
19. Oversees planning for and implementation of work integrated learning activities on campus.
20. Manage the Policies and Procedures as well as all Legal requirements of Foreign Students on Campus.
21. Manage the Campus specific responsibilities for all Learner Management Systems and Instructional Technologies i.e., Campus Online and MS Office 365 etc.
22. Manage the campus specific creditors and debtors in line with company policies in procedures in collaboration with the HO Line Manager and Finance Administrators.
23. Execute the operational plan for all Campus Marketing drives in conjunction with SM.
24. Testing Centres.
25. Human Resource Management:
a. Initiates recruitment of new staff, conducts interviews in collaboration with Faculty Head, seeks applicable HO Exec or Management approval and recommends appointments.
b. Responsible for onboarding and induction of all newly appointed academic and support staff.
c. Communicates job descriptions to all employees clarifies roles and responsibilities and ensures performance objectives and KPI’s are set and agreed, measured, and takes corrective action where necessary.
d. Gives feedback to staff on performance and development.
e. Responsible for staff development and support as identified.
f. Academic and support staff (Permanent and Independent Contractor) report to Operational Manager.
g. Manage all Labour Relations in line with the applicable policies and procedures in consultation with applicable line Manager at HO.
h. Manage all employees Leave Records in line with the applicable Policies and Procedures.
i. Manage the Legal requirements and Policies and Procedures for all Foreign Employees on Campus.
Experience, Qualifications and Competencies:
Qualifications:
Bachelor’s degree
Honours Degree / MBA
Experience:
5 years management experience of a business unit at an Academic Institution
3-5 years Teaching and Learning management
Competencies:
• Time Management
• Computer literacy/ Strong expertise in business and management computer applications and databases.
• Knowledge of SAQA and related Acts
• Conflict Management
• Customer focus
• Administrative skills
• Query resolution
• Good communication skills
• Report writing skills
• Demonstrated supervisory skills
• Excellent planning and organizational skills
• Working knowledge of accounting, budget planning and financial forecasting.
• Solid analytical and problem-solving skills.
• Attention to detail and accuracy.
• Strong knowledge in educational industry standards and/or regulatory requirements.
• Ability to multi-task and manage deadlines.
• Applied knowledge of Occupational Health and Safety procedures
• Creativity (Video’s)
