As a customer service representative, you will be responsible for:
- Completing quotes timeously and according to quoting standards and supplying them to customers on time.
- Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.
- Capturing and maintaining all customer information accurately.
- Using the CRM system to manage data and track orders.
- Liaising with production and dispatch on the progress of jobs, delivery dates, and production plans.
- Managing customer queries effectively and efficiently
- Communicating with the production and dispatch teams to ensure that the orders are completed on time, according to the customer specifications, and delivered to the correct address.
- Following up with customers to confirm their satisfaction, collect feedback, and resolve any complaints or problems they might have.
Requirements: - Minimum Matric
- Driver's License & Own Vehicle
- 2-3 years experience in internal sales/ CRM Role) (Print/Labels/Manufacturing)
- Ability to work in high pressure environment
- Positive and driven attitude
- Proficient in Excel and CRM software and intermediate computer knowledge
*** Only shortlisted candidates will be contacted *** 
