Senior Account Manager
Primary Location: Centurion, ZA
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 12/20/2024
We are seeking a Senior Account Manager to join our Sales Team. The successful candidate will be responsible for building and maintaining active long-term relationships with key decision makers at customer site level and continuously promoting Metso’s value adding offering.
The successful candidate will also help to create a healthy business with high customer satisfaction with the site accounts.
In this position, you will report to the Director Sales and Services, Central & East Africa . This position is mainly located in Centurion, Gauteng.
TEAM YOU BELONG TO
You will join the Sales Team and work closely with internal and external stakeholders, such as Mining Customers, Engineering and Drawing Offices, Complex Proposals Commercial Team, Project Execution Team, Key Account Managers, Business Development Managers, Product Lines, Quote and Order Management Teams, and Product Support Teams.
WHAT YOU WILL DO
- Responsible to deliver improved customer satisfaction levels
- Support customers with areas of improvement and optimizations on their plants
- Create relationships with key people at the site and share leads with the organization, connecting key interfaces
- Deliver profitable business growth from allocated sites, measured on KPIs such as Order intake, NPS, Net Sales, etc.
- Engage with GM Level to supervisor level stakeholders on customer sites
- Walk customer plants and generate leads to take forward
- Focus on after-market business while identifying investment/capex opportunities and conveying customer requirements to capex sales
- Plan and maintain full visibility to the activities of any Metso function at the site
- Seek and coordinate for best resources and channels for customer-facing activities
- Understand customer business and argue Metso’s added value
- Drive site sales activities with the cross-organizational site account team and understand customer’s capex and opex related decisions and buying timetable
- Drive account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan)
- Execute on actions and have a deep understanding of concentrator plants
- Maintain and share information of installed base, performance and shutdown schedules and plans
- Orchestrate customer satisfaction surveys and closed loop activities and ensure continuous improvement activities
- Support Accounts Receivable and Payment Collections
- Be an active member of the MA Key Account/Global Key Account team I/A
WHO YOU ARE
- Matric (Grade 12)
- Bachelors’ Degree (BEng / MEng) – Mechanical Engineering / Process Engineering / Technology Management
- Minimum 5 years’ experience working with customers in the Mining arena
- Sales or Account Management skills will be advantageous
- Experience working in a customer-focused and fast-paced professional environment
- Computer literate in Sales Force, Microsoft Excel, Word, Power BI and PowerPoint
- Strong negotiation and influencing skills, with the ability to build trust
- Strong communication skills and a serving leader
WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
- Customer-centric mindset, able to translate customer issues/needs into profitable business solutions
- Good interpersonal, communication, presentation & facilitation skills
- Highly motivated individual with the ability to work under pressure and meet deadlines
- Team player that can lead and guide team members around them
- High attention to detail and accuracy
- Strong written and verbal communications skills are critical
- Prepared to work flexible hours to meet deadlines when required
- Willingness to travel into Africa
- Willingness to learn and continually improve own knowledge base
- Driven and independent self-starter focused on meeting or exceeding targets set
- Ability to manage own time
WHAT'S IN IT FOR YOU
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
- Compensation and rewards - Global incentive program tied to business and performance targets.
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, uniting our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
Want to rise above the possible with us?
- Go to our website click on careers and start your application.
- Go to PeoplePoint, click on careers and start your application.
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
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