Purpose:

To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups and maintaining excellent communication with all relevant, involved parties. Ensuring that requests for assistance are attended to and contribute to the effective operations of a customer service-orientated centre.

Minimum Requirements:

Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.
Clear Criminal Record.
Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint.
Minimum of 2 years experience in the call centre/customer care environment.
Experience in an insurance or related industry beneficial.
Emergency Assistance (Roadside Assist, Household Assist, Medical Assist etc.) experience beneficial.

Applicants MUST be willing to work the following shifts on a rotational basis including Weekends and Public Holidays:

3 Days: 06:30 - 18:30 - 3 Days in and 3 days off.
3 Days: 18:30 - 06:30 - 3 Days in and 3 days off.
Monday - Friday - 07:00 - 16:00 + Stand-by shift to be discussed.
Monday - Friday - 08:00 - 17:00 + Stand-by shift to be discussed.

NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.

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