Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.
Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.
Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.
A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Job Title: Customer Development Manager
Travel Required?: Travel - 50% of time
Hybrid
No Relocation Assistance Offered
Job Number#163896 - Midrand, Gauteng, South Africa
Scope of Responsibility:
- The Customer Development Manager is responsible for achievement of Sales targets through excellence in execution at the point of sale.
- Develop and support the partnership between CP and the customer(s)/Distributors at the store and regional level by nurturing contacts and negotiating with Store Operations/in-store personnel.
- Provide feedback on the in-store environment which allows rapid revision of competitive tactics.
Key Responsibilities:
- Building and managing relationships with key players in the customer(s) or channel at the regional and/or store level.
- Conducting negotiations as vital (listings, planograms, displays, promotion execution, etc.) at regional office and/or store level.
- Conducting regional/national business meetings and taking control of pricing and the P&L.
- Implementing and maintaining in-store tactics developed within Category Management partnerships with the Customer(s).
- Co-ordinating special events (store-level sell-in and communication, materials management in-store, etc.) in cooperation with the Shopper Development Manager.
- Working with customer service to track orders, troubleshoot and achieve customer service KPI’s.
- Working with Logistics to plan, analyse and forecast customers' needs and to ensure timely and complete delivery.
- Monitoring sales and distribution performance, particularly for new products and taking timely action to drive continuous improvement.
- Monitoring competitive activity at store level, recording and consolidating key activities, supervising speed and breadth of distribution and identifying competitive best practices.
- Establishment of account co-op activity and annual promotional grids.
- Regular promotional analysis to determine whether these activities are delivering positive ROI's.
- Regularly visiting stores to identify areas of improvement.
- Monitoring performance vs. objectives, providing continuous coaching and feedback and conducting appraisals based on data.
- Reviewing Field Sales and Merchandiser itineraries (location, frequency, duration vs plan) and roles to ensure efficient deployment of limited resource.
- Giving direction to in-store staff (merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives.
- Identifying training needs and developing training plans with the Team Leader.
- Working with the SDM to develop tools, merchandising materials and in-store programmes for effective shelf management to induce shoppers to purchase Colgate products at shelf.
- Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs target.
In – Store Compliance:
- Clearly communicating in-store objectives and supervising execution of 5P targets, product availability, assortment by store format, shelf pricing (regular and promoted), promotion implementation vs plan, share of shelf and planograms, POP placement vs plan.
- Resolving operational issues at head/regional offices or in-store.
Required Qualifications:
- A Bachelor's degree.
- Minimum 5 years of experience in FMCG Customer Account Management.
Our Commitment to Diversity, Equity & Inclusion:
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve — and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer:
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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