Loss Adjuster

MPJ Recruitment Ltd • Other • Kent, Ashford, United Kingdom • 1w ago

Loss Adjuster

Fully remote but travel across the South East will be required

Monday-Friday 9am-5pm (35 hours per week)

Salary negotiable dependant on experience plus bonus

As a result of continued development and growth, we are looking to recruit a Loss Adjuster to cover claims in the South East, the role will be home based with travel across the South East.

You will use your technical knowledge and experience to proactively investigate liability claims and report thereon, in compliance with prevailing client requirements/service standards and providing exceptional customer service throughout.

The role requires you to investigate legal liability, policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.

Loss Adjuster duties:

To demonstrate a high level of technical quality and service delivery
To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
To manage a caseload of liability claims
To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
To work closely with the Ireland liability team, ensuring that service is delivered to the highest possible standard
To promote and support the TCF principles
To ensure adherence to contractual / Client SLA s and KPI s
To be accountable for the satisfactory resolution of any issues

Key skills

Excellent degree of knowledge of Liability related claims and principles
Excellent communication skills, both oral and written
Good degree of IT competency and literacy
Demonstrate personal and professional integrity and lead by example
Ability to work and contribute positively as part of a team and in isolation
Ability to work accurately under pressure, adhering to deadlines and service standards
Ability to maintain a flexible approach at all times
Minimum Cert CILA / CII, or willing to work towards
Minimum 5 years liability claims experience, including 2 years in an external adjusting role

Loss Adjuster Package: