Operations Financial Analyst - Accounting (UK Hours)
From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. We are dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town Office.
Please note that this position will be supporting the UK region and therefore, working UK hours (10:00 - 18:30 SA time and until 19:30 during daylight saving)
POSITION OVERVIEW:
The Operations Financial Analyst will play a critical role in supporting the financial integrity and efficiency of the Professional Services team. This position is responsible for overseeing the end-to-end billing process, including the review and analysis of monthly invoices, missed billings, and credit requests. The role requires strong financial analytical skills and a deep understanding of billing systems such as OpenAir. The Financial Operations Analyst will collaborate closely with internal stakeholders, including Project Managers and Practice Leaders, to resolve billing issues and ensure timely, accurate invoicing. Additionally, the role involves preparing financial reports, supporting quarterly referral commission payments, and contributing to the continuous improvement of operational processes.
RESPONSIBILITIES:
- Collaborate with the Global Services Operations Team to review and finalise the global month-end schedule annually.
- Communicate key month-end dates to the Professional Services Team.
- Regularly analyse pending billings to minimise potential issues at month-end.
- Report on and analyse missed billings, working with Project Managers (PMs) and Practice Leaders to resolve them.
- Liaise with the wider Operations team regarding timesheet submission and approval status.
- Collaborate with the Commercial Offerings Manager regarding recurring services and inclusive project charges.
- Oversee the monthly invoice process (end-to-end), managing the generation of approximately 950 invoices each month.
- Manage and resolve invoice rejections and timesheet adjustments, ensuring timely resolution.
- Prepare and review month-end billing files and financial reports.
- Analyse billing queries and credit requests, providing detailed financial analysis.
- Collaborate with internal stakeholders (PMs, Practice Leaders) to review and obtain approval for credit requests.
- Generate credits in OpenAir and produce accurate credit intact files for the billings team.
- Troubleshoot and resolve billing issues raised by PMs, offering guidance on project and billing rule setup.
- Analyse and prepare referral data for quarterly commission payments.
- Provide training and support to the Professional Services team in the use of OpenAir, focusing on billing rules and how to assess the financial health of their projects.
- Assist PMs in setting up project billing rules and ensure compliance with best practices.
- Attend team meetings as the Operations financial representative, offering financial insights and best practice advice.
- Contribute to the maintenance and continuous improvement of Operations department processes and procedures.
- Provide regular reports and liaise with PMs regarding clients aged debt positions, offering financial guidance as needed.
- Meet with the Finance team monthly to monitor and ensure accurate recognition of prepaid and inclusive project charges.
- Assist the Operations Director and Forecasting Manager with ad-hoc financial reports and data analysis.
REQUIREMENTS:
- Accountant or partially qualified accountant with relevant experience in financial or accounting roles, with a solid understanding of financial statements, accruals, and other key accounting concepts.
- Proven ability to take initiative and drive tasks to completion, ensuring deadlines are consistently met. Must be an effective communicator who knows when to involve others to ensure timely delivery.
- Strong strategic, tactical, and detail-oriented mindset, with meticulous attention to accuracy, order, client satisfaction, and quick turnaround times.
- Expert proficiency in MS Excel (formulas, formatting, pivot tables) and MS Office.
- Exceptional professionalism and communication skills, with the ability to address queries and provide clear, prompt responses.
- Strong analytical skills with the ability to review financial data, gather insights, and present results to support business process improvements and decision-making.
- Ability to manage multiple tasks simultaneously, with a willingness to learn, adapt, and thrive in a constantly evolving environment.
- Excellent organisation and record-keeping abilities, including developing and maintaining processes and procedures critical to the team's success.
- Experience in Professional Services or IT consulting is an advantage.
- Familiarity with OpenAir and Salesforce.com is a plus.
- Strong system maintenance and administration skills, with the ability to manage and optimise financial or operational systems efficiently.
We're obsessed with making this the best job you've ever had!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
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