Key Responsibilities
- Ensure that the inventory management of all goods is conducted in a cost-effective manner.
- Check depot coverage daily and communicate with Planning if required.
- Report all stock outs to the Depot, Sales, and Planning teams.
- Plan correct storage location for products in liaison with the OpsManager/ Inventory Clerk (ABC Analysis).
- Create physical Inventory Documents for daily cycle counts and monthly stock counts.
- Conduct regular floor walks to ensure that Inventory housekeeping is done daily.
- Reduce and maintain write-offs and losses to a minimum.
- Ensure optimal stock availability and stock rotation.
- Maintain the highest possible level of customer (Internal and external) service.
- Help enable superior customer service as measured by On Time In Full (OTIF).
- Ensure customer complaints are resolved swiftly and efficiently.
- Manage stock movements and documentation in accordance with the ICC and Internal/External Audit controls.
- Evaluate and maintain stock loss control procedures on an ongoing basis (including breakages).
- Ensure that stacking heights are maintained.
- Conduct routine audits, namely, Risk audits (Depots without a site controller) and Quality Audits.
- Ensure that routine Quality Control inspections are conducted in the Distribution Centre.
- Ensure updated quality guidelines are displayed throughout the warehouse.
- Guarantee that the shelf-life tracker is completed and that short dated stock is highlighted to Quality Control and communicated to the sales team.
- Conduct quality control checks on receipt of stock and before stock is dispatched.
- Ensure that the FIFO principle is applied to stock movements by printing bin pulling sheets for the warehouse.
- Adhere to the stock age policy and ensure that all concessions are raised and approved.
- Adhere to the product recall policy and administer the execution of the process at site level.
- Isolate frozen stock and move it to the blocked stock zone on SAP to stop orders from being placed against it to reflect the correct days of cover.
- Implement and adhere to Internal Control Measures such as ICC’s, ISO requirements and Operations Excellence standards.
- Conduct stock counts according to the organization’s standards and procedures.
- Complete the system and site preparation process to enable effective stock counts.
- Process all stock adjustments prior to starting stock take, including sorted containers.
- Start stock take on SAP and upload physical stock count from stock take system.
- Generate the stock variance report and investigate all variances via root cause analysis.
- End stock take on SAP and generate and store relevant posting and audit reports.
- Compile daily stock pack and have it approved by the relevant parties.
- Conduct ad hoc stock counts for unresolved variances.
- Check that route settlement corrections have been processed correctly.
- Clear SAP open cycles (Shipments and open Transfer Orders).
- Update relevant Key Performance Indicator Boards.
- Manage stock write offs, stock variance and stock age reports.
- Manage Secondary Distribution (Not applicable for Mega sites) and Primary Distribution (Including Mega sites) Shipments.
- Ensure that all post goods issues have been processed for all deliveries and driver corrections.
- Reconcile invoices to shipments and deliveries daily.
- Ensure that all daily load plans and distribution gate registers have been checked and are on file.
- Ensure that all inter depot movement notes have been checked against inter depot gate register and filed.
- Follow up on all inter depot in transit shipments if not received.
- Log inter depot claims in accordance with the claim procedure.
- Confirm inter depot movements with the dispatching sites monthly.
- Report on missing, broken, and foreign products and ensure that surveys in this regard are conducted according to policy, captured daily and communicated for follow up with customers.
- Investigate loads that are shorts or over and charge depots/drivers and/or 3PL‘s for shortages.
- Ensure that all stock postings are posted to the correct accounts.
- Compile variance commentary and submit to management with trend analysis.
- Highlight high risk incidents with respect to losses stemming from damage, theft and quality write offs.
- Ensure that Operational Costs cents per liter cost is contained through continual investigation and improvement of asset utilization.
- Ensure the Company’s Vision, Mission, Values, and strategic goals are communicated and understood by all employees.
Experience
- Relevant tertiary qualification in Logistics / Inventory / Warehousing.
- 2 years minimum total years of relevant experience in FMCG Logistics / Distribution Environment.
- Proficient in MS Office, SAP, Strato, Success Factors experience beneficial.
- The ability to work under pressure and meet tight deadlines.
- Excellent communication skills (both written and oral) and sound presentation skills.
- The ability to work after hours and / or shifts.
- Knowledge of all relevant legislation.
- Knowledge of customer service principles and practice.
- Experience in a customer service environment is essential.
Demonstrates HEINEKEN Behaviours aligned to role expectations:
Deliver:
• Play to win & celebrate success.
• Deliver the goods.
Shape:
• Think consumer first.
• Make courageous moves.
Connect:
• Champion a culture of belonging.
• Learn, share & reapply.
Develop:
• Have real conversations.
• Embrace learning & growth.
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