Summary and purpose of the Job:
We are seeking an experienced and proactive credit controller who will be accountable for recovering unpaid money that is due to the company from its clients. The role of credit controller is key to our success and growth plans as the role directly aids our corporate cashflow. As a Credit Controller you will ensure all clients within your portfolio are contacted in a timely manner and pay in line with the trading terms of the invoices. You will need to be an experienced credit controller and able to demonstrate being driven to succeed, with plenty of energy, ambition, tenacity and have lots of resilience.
You will need to maximise cash collections and report all information accurately and correctly to share with the wider business. You will also be required to highlight trends and spot potential risks around cash management and propose strategies to overcome these risks. You will need to build a positive and productive long-term relationship with the existing client base as well as the relevant business contacts ensuring the company values and reputation are maintained at all times.
An effective credit controller must be an excellent communicator and have superior people skills. You must be comfortable presenting facts and figures to clients over the phone as well as constructing detailed reports and emails. The goal of this role is to increase cash flow of the company enabling us to grow our market share.
This role is based in CBD Cape Town
Responsibilities:
The extent of your duties will include but are not limited to:
- Proactively contact customers by phone to ensure invoices are clear for payment
- Collect commercial debt in line with monthly targets via telephone and written correspondence
- Manage key commercial accounts
- Shared responsibility for a ledger of £4-5 million per month
- Acting as a point of contact for any complex query escalations from other team members
- Assist with other ad-hoc duties within the department
- The processing of customer invoices, payments, credit notes and associated transactions in accordance with the Financial Control Systems deadlines and targets.
- To take ownership of the root cause of invoice queries by supporting and engaging with stakeholders to identify and implement solutions
- Evaluation of accounts for debt collection and legal action, escalating where appropriate to the Credit Control Manager
- Advise the Credit Control Manager of potential risks with clients defaulting on payments.
- In office position
Experience:
- Previous demonstratable experience of working as a Credit Controller
- Ability to work to tight deadlines in a busy environment
- Strong communication skills with the ability to resolve queries both written and spoken
- Excellent attention to detail with a focus on accuracy
- Demonstrable experience of prioritising tasks
- Excellent IT skills including previous experience with Excel, Word and Outlook.
- Ability to build and maintaining strong relationships with customers to collect overdue payments and find appropriate resolutions to their account queries
- Strong team player, with the drive and flexibility to support others in the team.
- Telecoms / Technology experience would be desirable
- Ability to keep calm under pressure and work to tight deadlines
- Professional telephone manner
- Experience in using Sage 200 cloud desirable
- A positive 'can do' attitude with the desire to archive targets at all times.
- Motived and enthusiast with an eye for details.
