A vacancy exists for a Reception Supervisor , based at Life Bay View Private Hospital , reporting to Susan Visser, Patient Services Manager . The successful candidate will be responsible for managing the reception environment to ensure that all patient services and risk management protocols and procedures are complied with, and strategic objectives are met by supervising, motivating and supporting direct reports.
Critical Outputs
Ensure effective quality management systems by:
- Monitoring, updating and compiling Q-evaluator scores in order to investigate outcomes for the Process Manager
- Driving and sponsoring the Qe programme
- Developing sound working relationships with internal and external customers in order to provide quality customer care
- Participating and ensuring conformance to QMS audit standards
Ensure optimum operational efficiency by:
- Ensuring pre-administrative functions are performed accurately in accordance with Life standards
- Ensuring administrative functions are performed accurately
- Managing the collation and submissions of all COID files
- Ensuring the collection of pre-payments in accordance with Life standards
Ensuring effective people management by:
- Actively sponsoring initiatives and demonstrating visible leadership skill in order to improve productivity and support change
- Developing a resourcing plan in order to recruit talented staff in accordance with agreed time periods, taking into account company transformation objectives
- Providing direction and inspiring positive work behaviour
- Developing and managing training plans for each department in order to facilitate talent development
- Managing performance ratings for all staff through the performance improvement process
- Ensuring all transactional processing is managed by the relevant department head in order to provide employee compensation and benefits
- Ensuring productive working relationships are supported with minimum IR issues
- Ensuring all exit interviews are conducted in order to ensure the retention of critical and talented professional staff
Ensuring effective patient data and billing processes by:
- Ensuring the admissions clerks utilize the billing process, where applicable, in accordance with Life standards and ensure data is accurately captured.
Ensuring effective governance, financial and risk management by:
- Ensuring that all pre-payments and co-payments are collected on admissions in order to effectively manage cash flow
- Managing operation costs in accordance with the budget
- Managing cash handling protocol in terms with LHC policies and procedures
- Actively participating in achieving hospital DSO targets
- Ensuring full compliance to national medical regulations
Requirements
- Grade 12
- Experience within a healthcare environment including people management and customer service experience
- Working knowledge of funder rules and a general understanding of medical terminology
- Comprehensive knowledge of admissions procedures
- Understanding of the private healthcare industry, its challenges and role players would be an advantage
- Basic understanding of financial principles
- Computer proficiency (comprehensive knowledge of IMPILO or relevant software system)
Competencies
- Problem-solving, analysis and judgement
- Resilience
- Engaging diversity
- Verbal & written communication and presentation
- Influencing
- Drive & energy
- Excellence orientation
- Ethical behaviour
- Building relationships
- Customer responsiveness
- Organisational awareness
- Leading by example (Key for Supervisors/Managers)
- Motivating and developing people (Key for Supervisors/Managers)
Email Closing date Wednesday, December 11, 2024
Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.
Life Healthcare is an Equal Opportunity Employer.
Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.
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