It’s the Auditor’s responsibility to judge the store and evaluate the various brand elements whilst remaining completely independent. The Brand Auditor ultimate role is to report on true and accurate information in accordance to the Brand Standard Operating Procedures (SOP’s)
DUTIES AND RESPONSIBILITIES:
- Brand audit schedule or monthly planner must be set and approved by HOD; any deviations to the planner must be reported to the HOD
- Ensure all Pedros’ stores in all regions are covered by Brand Audit’s every quarter – dates of audits as follows:
Quarter 1 – January to March (Focus on all regions)
Quarter 2 – April to June (Focus on all regions)
Quarter 3 – July to September (Focus on all regions)
Quarter 4 – October to December (Focus on all regions)
- Always introduce yourself to the Store Manager and/or Franchise Partner where applicable
- Seek permission from the Store Manager before entering ‘Back of House Area’ for all store visits prior to commencing a brand audit
- Follow the online Brand audit questionnaire diligently for completion, taking photos as proof of evidence against comments raised within the questionnaire
- Ensure plans for day store visits are scheduled ahead and the plan for the week is done in advance; example: flights and accommodation
- Have a professional work attitude when delivering stores results after brand audits
- Be approachable, polite and show respect to all staff in store as well as Franchise Partners
- Conduct ‘Brand Audit’ and ‘Brand Audit Refresher’ training as may be required for all regions
- Daily emailing of all completed Brand Audit Store visits reporting to the team; namely HOD, Senior Managers, Stores, etc
- Must be willing to travel and spend time away from home up to 1 or 2 weeks at a time
- Willing to work overtime as and when required
- Adherence to all company policies namely but not limited to cell-phone, vehicle and SOP’s (Standard Operating Procedures) and any other lawful and reasonable duty and responsibility which may be required from time to time
- A strong understanding of Mystery shopper standards and all Pedros SOP’s
REQUIREMENTS: - 2 - 5 years of working experience within the food / hospitality industry as a Manager
- Computer literacy with MS Office - Well experienced in excel/ word/ presentations
- Excellent Communication skills and a good command of the English language both written and verbal
- Possess strong interpersonal skills of working with integrity, honesty and trust
- Ability to work independently as well as within a team
- Must have valid driver’s license and travel to sites
- Prior experience in Operations and Training
- Experience in running a shift and a restaurant
- A deep understanding of people management and customer perception
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