Trade Area Manager
The Trade Area Manager is responsible for managing the sales force within a defined regional territory, focusing on achieving sales targets and overseeing sales operations. This role plays a crucial part in supporting the banks multi-channel distribution strategy and ensuring high performance within the sales team.
Key Responsibilities:
Sales Management:
Drive the implementation of the sales strategy to diversify the customer base and enhance product offerings.
Ensure the region meets assigned targets across all product categories.
Develop and execute region-specific plans to foster customer growth, retention, and revenue enhancement.
Productivity Oversight:
Ensure branches are adequately staffed with skilled personnel to meet customer service and sales expectations.
Manage scheduling and workload distribution within branches to optimize performance.
Monitor productivity against targets and uphold quality standards in all operational processes.
Operational Performance Management:
Implement operational improvements to enhance efficiency and reduce non-value-added activities.
Lead initiatives to promote a high-performance culture, driving improvements in sales performance, compliance, and profitability.
Human Resource Management:
Oversee recruitment processes and ensure compliance with employment regulations.
Identify training needs and develop plans for team development to enhance job performance.
Monitor key performance indicators and conduct performance appraisals to maintain a high-performing team.
Customer Relationship Management:
Foster productive relationships with both internal and external clients, offering advice and support as needed.
Maintain open communication with clients, ensuring their needs are understood and exceeded.
Uphold company values by treating all customers fairly and striving to exceed their expectations.
Qualifications:
Education:
FSCA aligned qualification at NQF Level 7 with RE 5 and RE 1 (Key Individual).
Experience:
A minimum of 8 years of management experience in a branch or equivalent experience in banking or retail distribution.
Skills:
Exceptional people skills and a self-driven, results-oriented mindset.
Strong analytical and planning capabilities to drive sales and operational success.
