A well-known hospitality client is seeking a Japanese-speaking Call Centre Agent to join their team in Johannesburg on a permanent basis.
Willing to work at the office, various shifts Monday to Sunday with 2 days off (Support global market).
Qualifications and Experience:
- Matric
- No less than 1 year of relevant experience in travel or hospitality in the call centre, with international exposure.
- Chinese and English speaking.
- Great track record.
- Marathon days' experience.
- PLUS if familiar with Salesforce and Versonix Seaware.
Key Skills:
- Reliable
- Customer-oriented
- Problem solver
- Attentive listening
- Adaptable
- Passionate
Key Performance Areas:
- Responsible for guest journey (bookings and itineraries).
- Able to engage with clients on a national and international level via various platforms.
- Drive continuous improvement on guest journey.
- Support Global Sales.
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