Senior Manager: Data Centre Infrastructure And Cloud Solutions
Johannesburg
ZAR 400000 - 500000
Purpose: To lead the Data Centre Infrastructure and Cloud Computing Solutions team in achieving commercial, solution, service, and strategic objectives. This role aims to increase profits and market penetration by providing customers with comprehensive end-to-end solutions, including Data Centre Infrastructure design and build, Private, Public, and Hybrid Cloud solutions, as well as remote and on-site support.
Key Objectives:
- Provide leadership across the portfolio in compiling, enhancing, researching, and leading the commercial, financial, marketing, and value propositions to all internal teams and external customers.
- Support and assist national Sales teams with solutions crafting, pricing, and subject matter expertise.
- Oversee the development of Data Centre Infrastructure and Cloud solutions by gathering customer requirements and providing best-fit vendor-agnostic solutions.
- Provide presales and technical leadership on Data Centre Infrastructure and Cloud modernization.
- Grow, engage, and manage technology partners and OEMs.
- Ensure that Data Centre and Cloud solutions are Cloud-optimized and well-architected.
- Act as a visionary and strategist for the solution area.
- Achieve the collective profit targets of the respective portfolio.
- Lead the Solution Qualification Scorecard (SQS) and compile Statement of Work (SoW) schedules.
- Lead and grow product selection and sizing within the portfolio.
- Manage the collection of all pricing elements to build the solution proposal.
- Manage and meet profit targets.
Experience Required: Data Centre's Infrastructure and Hyperconverged technologies experience. Hands-on experience with IaaS, PaaS, SaaS Cloud platforms.
Education: School Grade 12. Tertiary IT-related degree (or equivalent NQF7) preferred.
- 5-8 years of management experience at a senior level within the portfolio.
- Customer-centric mindset and team-oriented approach.
- Sound knowledge of commercial components and processes.
- Effective management of the portfolio team.
- Thorough knowledge of documentation, proposal write-ups, and marketing material.
- Understanding of business principles and their application.
- Advanced business presentation skills.
- Ability to identify and manage critical relationships.
- Ability to apply solution design thinking processes.
- Negotiation skills to achieve win-win situations.
- Management and development of human capital.
- Ability to maintain confidentiality and attend to finite detail.
- High moral principles and professional standards.
- Willingness to work extended hours and travel as required.
- Own transport with a valid driver's license.
Key Tasks:
- Support and maintain existing hosted clients with related sold services.
- Attend customer visits and related services meetings.
- Manage client service complaints and challenges.
- Build and maintain strong client relationships.
- Ensure clear communication of sold services to internal stakeholders.
- Compile, support, and deliver complete proposals/write-ups to the Bid Management team.
People Management and Development:
- Manage and mentor a team of Solutions Architects.
- Hire, train, coach, and motivate the team.
- Drive positive changes in efficiency and employee morale.
- Conduct weekly and monthly team meetings.
- Address performance issues with corrective actions.
Self-Development:
- Grow and ensure compliance as a subject matter expert.
- Research and build knowledge and skills.
- Prepare training and development plans.
Teamwork: Ensure a customer-centric approach in collaboration with internal teams.
Manage Internal and External Customer Relationships: Identify relevant role players and set up meetings to discuss roles and responsibilities.
General: Administer and update systems and documentation according to company processes.
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