Business Segment: Insurance & Asset Management
Location: ZA, GP, Roodepoort, Ellis Street 4
Job Responsibilities
- To analyse, assess and pay valid funeral claims within 48 hours from the time the last document is received.
- To detect fraudulent activities on funeral claims.
- Understand SBIS’s goals and objectives and strive to achieve them.
- Maintain an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery.
- Ensure a favourable NPS score of >80% by consistently promoting quality interactions with customers.
Qualifications
Minimum Qualifications:
- Grade 12
- Must be FAIS compliant.
- Must have RE5.
- Must be computer literate.
- Insurance Institute or insurance qualification.
Experience Required
Claims processing experience preferably in the Long-Term Insurance Category. Must have a minimum of 2 years’ experience in a claims environment.
Additional Information
- Able to work under pressure and willing to commit to working overtime if deemed necessary.
- Must have a consistent customer-centric ethic and be highly persuasive.
- Must be accurate and analytical.
- Must be decisive, assertive, and confident.
- Must be fair and ethical.
- High integrity level, reliable, and responsible.
- Must be proactive and use initiative.
- Must be a team player and have respect for others.
- Must have excellent verbal and written communication skills.
- Excellent problem-solving skills, ability to influence at all levels both internally and externally.
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