Here at Sciensus a new opportunity has arisen for an Incident Coordinator to join our IT department..
Essentially you will assist the Incident Management team in handling service incidents, ensuring they are resolved both efficiently and effectively.
This position requires collaborating closely with the Incident Manager to prioritise incidents, manage resources, and document procedures to avoid future incidents.
Sciensus is a life sciences business specialising in patient access, engagement and insight solutions. We provide healthcare to patients with long-term conditions, rare diseases and cancer.
For 30 years, we’ve supported patients to access the life-changing treatment they need, in the comfort and convenience of their own homes across the UK and Europe. Today, we combine our clinical experience from over 70 million patient interactions with the latest technology to help over 200,000 patients a year make the most of their medicine.
So, using unparalleled insights, we connect with people powerfully and personally, focusing on their unique needs, empowering them to achieve their goals, and supporting them every step of the way.
Why would I work at Sciensus … the benefits?
We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.
Additional to a competitive, we also offer a comprehensive benefits package.
This all sounds great - What key skills do I need to apply:
Organizational Skills: Excellent organization and time management skills to prioritise tasks and coordinate with multiple teams effectively.
Communication: Strong written and verbal communication skills to liaise with team members, stakeholders and third parties.
Problem-Solving: Ability to assess issues quickly and escalate as necessary, with a proactive approach to troubleshooting.
Attention to Detail: High attention to detail in documenting incidents, analysing trends, and recommending improvements.
Calm Under Pressure: Maintains composure in high-stress situations and supports the team in responding to incidents efficiently.
Dynamic Environment: Capability to thrive in a fast-paced environment where priorities can rapidly shift.
Educational Background: ITIL v4 Foundation or similar certification preferred.
Experience: Some experience in IT support, incident response or a similar role is advantageous.
Sciensus is a place that values difference and promotes respect. We are committed to the fair treatment of all candidates, regardless of race, gender, religion, sexual orientation, age or disability.
We actively promote equality for all, welcome applications from a wide range of candidates and select interviewees based on skills, qualifications, and experience.
Sciensus takes equal opportunities and improving the working lives of our colleagues seriously, which could include flexible working. We also support with any reasonable adjustments required. Please talk to us during the application process to discuss any reasonable adjustments you may require.
We are committed to achieving Net Zero and reducing our ecological footprint. We are constantly working on new initiatives, some of our more recent ones include working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models.
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