Woking, UK
The Client
Datacenter People is working with the largest global provider of cloud and carrier neutral data center, colocation and interconnection solutions.
What The Job Involves
- Provides technical customer service support and carries out operational technical interventions requested by clients (e.g., Hands & Eyes, Cross/Disconnects) which can include direct contact with customers.
- Monitors and documents customer services provided by external providers and accompanies customers who request access to Digital Realty’s centralised patching room.
- Supports Service Implementation activities, under the coordination of the Service Design & Implementation Engineer/Manager.
- Executes migration activities (labelling, installation, documentation, and testing).
- Executes operational tasks regarding incidents and problem management.
- Potentially guides and supports more junior colleagues.
- Informs clients, Customer Service Planning, and potentially ECSC about progress in interventions and the delivery of any value-added services, follows up on customer termination requests and questions.
- Records the intervention in a local report for the Data Centre Manager and Senior Site Engineer Manager and provides feedback to the Customer Service Planning team.
- Adheres to the QHSSE Responsibilities Matrix.
- Additional Duties and Responsibilities:
- Take on other special projects/assignments as directed by the Customer Service Manager / Senior Site Manager (or Site Manager).
- Participate in the full continuous (24x7) Call Out team together with the other Engineers.
We’re Looking for Someone With
- Vocational or Bachelor level qualification of a technical nature (qualified electricians are a distinct advantage).
- Construction Skills Certification Scheme certification or similar demonstrating that you have passed the relevant Health and Safety tests (desirable but not essential).
- 3-5 years' of previous relevant experience as a technician in Telco, IT, or DC background (preferred but not essential).
- Experience with networks desired but not essential.
- ITIL and/or Service Now Experience is preferred but not essential.
- Experience working in a client-facing data centre.
- Demonstrable knowledge of data installations and terminations.
#J-18808-Ljbffr
