Call Centre Manager
- New opportunity within an exciting entertainments company
- Base Salary up to £60,000 – OTE up to £80,000
- South-East London
- Additional commission / performance bonuses available
ABOUT THE CLIENT:
Our client is a leading entertainment service organisation, revolutionising their sector with exciting rewards and collaborations with major companies across the UK. Their rapid growth has led to the formation of a dynamic sales team comprised of ambitious individuals who are driving the company towards its next level of expansion. They are now looking for a Call Centre Manager to join the team.
THE BENEFITS:
- Performance bonuses and commission
- 31 days of holiday per year, including bank holidays
- Casual dress policy for a relaxed working environment
- Company pension
- Regular team rewards and exciting company events
- Additional perks like cinema ticket discounts
THE CALL CENTRE MANAGER ROLE:
As Call Centre Manager, you will:
- Lead and inspire a team of customer service representatives in a fast-paced environment
- Oversee operational aspects of the call centre to optimise performance and productivity
- Ensure exceptional customer service delivery
- Monitor and enhance team performance through coaching, metrics, and KPIs
- Foster a positive, high-performance workplace culture
CALL CENTRE MANAGER – ESSENTIAL SKILLS:
- Proven leadership experience in a call centre or customer service environment
- Strong organisational and multitasking abilities
- Proficiency in managing performance metrics and delivering on KPIs
- Exceptional communication and interpersonal skills
- Ability to drive team motivation and success
TO BE CONSIDERED…
Please either apply through this advert or email me directly via For further information please call me: 07889 589 648 / 0117 332 0516.
KEY SKILLS: Call Centre Manager, Leadership, Customer Service Management, Performance Metrics, KPI Monitoring, Team Motivation
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