Full time
Responsible for managing day-to-day operations at the ferry terminal, ensuring customer satisfaction and resolving issues with customers.
Responsibilities:
Customer Interaction
- Handling customer inquiries through various channels (phone, email, chat, in person).
- Providing accurate information about products, services, and policies.
- Greeting and assisting walk-in customers in a friendly manner.
Customer Feedback
- Handling complaints, inquiries, and feedback and following up on outstanding feedback by call, email, or walk-in.
- Running a satisfaction survey for ferry passengers and preparing a monthly report.
Lost and Found
- Managing items provided (i.e., wheelchair) and handling lost and found items.
- Ensuring safe keeping documentation is in order with a proper filing system.
Terminal Cleanliness
- Ensuring the Info Counter is clean and tidy, rearranging brochures at the counter.
- Ensuring the toilet and common areas are clean in the waiting hall.
- Ensuring trolleys in the compound and parking lot are collected inside the terminal.
People Development
- Coordinating with other departments (e.g., billing, technical support, shipping) to solve customer concerns.
- Attending regular team meetings to discuss service improvements and share customer feedback.
Qualifications:
- High School Certificate/Diploma.
- Specialized in: Customer Service, Admin, Business, Economics, or any equivalent discipline.
- Total Work Experience: 1 to 3 years.
- Total Relevant Experience: Minimum 1 year in the relevant industry with similar responsibilities.
- Good interpersonal and communication skills.
- Creative, proactive, and committed.
- A good team player with hands-on knowledge of all aspects of ferry operations.
To apply, please click "Apply Online".
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