Job Objective
- To expand the Group’s client base by onboarding new institutional clients.
- To build, enhance, and maintain relationships with clients and other stakeholders at multiple levels.
- To deliver a professional and high-quality service and consulting advice to employers and members of retirement funds, in accordance with the service level agreements and year planners.
- To increase the revenue of Benefit Consulting.
- To coordinate and implement new employee benefit strategies for clients according to their needs.
- Offer effective support to clients through education, presentations, and training workshops, identifying new business opportunities and creating demand to increase employee benefit clients and assets under management.
- To increase the retail client base of Wealth through our implemented solutions strategy.
- Promote the product offering and service delivery.
Duties & Responsibilities
- Ensure services offered to clients are cost-effective and profitable.
- Employee Benefit Consultant.
- Identify new business opportunities and the decision makers within the client organization and partner with the new business manager on these opportunities to ensure success.
- Promote cross-selling initiatives within the Efficient Group.
- Identify growth, new business, and cross-selling opportunities within the existing client base.
- Manage costs within your control, including costs relating to travel, accommodation, telephone, and printing.
- Notify and get approval from Principal Consultant and the Finance Department for expenses to be incurred.
- Notify the Principal Consultant and the compliance officer on errors/omissions that may lead to Efficient Benefit Consulting being held accountable.
Administration:
- Monitor and report on new business, operations, and profitability.
- Liaise with EFBC management to address any issues.
- Implement management decisions, ensure roll-out, and that decisions are actioned.
Relationship Management:
- Build and maintain strong relationships with decision-makers and primary client contacts at multiple levels.
- Identify prospects and build relationships with prospects’ decision-makers.
- Build and maintain strong relationships with staff of other divisions within the Efficient Group.
- Build key relationships with all service providers (i.e. administrators, insurers, individual advisors, etc.), distribution partners, and target market.
Clients and Consulting:
- Proactively manage client expectations, maintain strong relationships, and remain client-focused at all times.
- Prepare and present proposals to a client’s current retirement fund and/or risk benefits that could affect them as an employer as well as their employees.
- Provide advice to the Trustees and/or Employer pertaining to benefits, legislation, and pending changes that could impact the retirement fund and/or group risk scheme.
- Proposals and advice to be peer-reviewed by a Principal Consultant or Head of Consulting.
- Ensure that the client’s retirement fund and group risk arrangements remain competitive, cost-effective, and appropriate for the client and the profile of employees.
- Negotiate on behalf of Trustees/Employers/Members with service providers.
- Plan and implement member sessions with the allocated Efficient Wealth Advisor.
- Monitor and ensure the resolution of client queries.
- Achieve agreed new business targets.
- Compile the clients' meeting packs.
- Draft and circulate minutes of the trustee/fund committee meeting after each meeting.
- Minutes must be peer-reviewed by a Principal Consultant or Head of Consulting.
- Check matters arising controls and ensure that tasks assigned on minutes are completed in the agreed timeframe and to the client’s satisfaction.
- Manage all regulatory compliance requirements (i.e. section 14’s, FICA, Anti Money Laundering, POPIA, FAIS).
- Ensure that the rules of Funds are reviewed continuously and brought in line with legislation as and when it changes.
- Manage and monitor free cover limits on the funds and group risk arrangements.
- Create and customise presentations with the assistance of the Marketing Division of the Efficient Group.
- Manage the communication of annual individual investment choices (if applicable) to members and where applicable make advice available to members through Efficient Wealth advisors.
- Ensure the fidelity cover insurance for the Board of Trustees is renewed annually iro standalone clients.
- Provide guidance to the Board of Trustees on the implementation and/or maintenance of Fund Governance Policies as per PF130.
- Ensure you have a good understanding of the financial statements and actuarial valuations of a fund and that these documents are submitted to the FSCA within the time periods allowed by the PF Regulations.
- Ensure the compilation and timeous distribution of member communication.
- Provide the employer’s HR Division the necessary retirement fund and related group risk training as and when required.
- Provide guidance to boards of trustees on the allocation of death benefits in terms of Section 37C of the PF Act.
- Assist the client with Pension Fund Adjudicator complaints and other member complaints.
- Compile and agree on a year plan with the client and ensure that service timelines are met.
- Management of client email queries and incoming telephone calls and ensure resolution.
- Daily communication and correspondence with clients, both formal and informal.
- Delivering service and commitments to the client thus building and maintaining a trusting relationship with the client.
- Act as the interface between members of the retirement fund and employer client.
- Act as the interface between the employer client and third parties i.e. board of trustees, insurers, investment houses, administrators, etc.
Compliance to Internal Processes:
- Adherence to compliance as set out in the company compliance manual by the Group.
- Ensure all personal data of staff and clients are handled within the POPIA policy and guidelines of Efficient Benefit Consulting and the Group.
- Ensuring that relevant invitations are extended to the correct contact people – i.e. newsletters, seminars, etc.
- Update the training register and ensure compliance with the CPD requirements of the FSCA.
- Update the gift register and complaints register as and when required.
- Keeping proper records of advice.
Project Management:
- Contribution to business development/projects/initiatives.
People:
- Actively share information with other team members regarding successes, issues, trends, and ideas.
- Develop strong relationships with all internal colleagues and external service providers to ensure operational efficiency and discuss product characteristics and appropriate training, service, and support.
- Building key relationships with all service providers (i.e. administrators, insurers, individual advisors, etc.), distribution partners, and target market.
- Guide and oversee assistant consultants reporting to you.
- Create a learning culture amongst assistant consultants and encourage further development.
- Create an environment of mutual trust and demonstrate empathy with direct reports.
- Ensure maintained membership and participation in Industry Bodies/Organisations such as FPI, IRFA, and PLA.
Legal:
- Employee benefits industry and legislation knowledge are essential. Keep abreast with all changes.
- Attend required internal and external forums and training courses.
Processes:
- Adhere to all internal and external processes.
Technology:
- Apply systems and processes to obtain, coordinate, and apply Efficient Group’s signed-off agreements with their approved IT Service Provider.
Desired Experience & Qualification
Qualifications:
- B. Com-degree or Post Graduate Diploma in Financial Planning.
- FAIS Accredited (NQF Level 7 or higher) and RE5.
- CFP would be advantageous.
Experience:
- At least 7 years’ experience in the Employee Benefits industry in a consultancy role.
- Excellent writing skills.
Language Requirement:
- Verbal and written communication in English and Afrikaans, at all levels.
Transport Requirement:
- Must have a driver’s license and reliable transport for client visits.
Core Competencies:
- Maintain professional internal & external relationships that meet company core values.
- Demonstrate technical as well as product knowledge.
- Have excellent knowledge of Efficient Benefit Consulting’s client value proposition and service offering.
- Have a solid understanding of the employee benefits industry as well as competitors operating in this environment.
- Understand how own contribution impacts the results of a business area.
- A track record of client service excellence.
Attributes:
- Self-managed and accountable for performance outputs.
- Independent thinker, yet operates within a team-based approach.
- Strong decision-making skills and ability to use professional judgement.
- Excellent interpersonal and relationship-building skills.
- Trustworthy.
- Read & understand people well, connect, and show empathy.
- Ambitious and goal orientated.
- Presentable & Professional.
- Foster innovation.
- Demonstrate high integrity.
- Analytical thinking.
- Problem solving.
Package & Remuneration
Location
Pretoria Based - office based the first 3 months and afterwards approximately 1 to 2 days in the office and the rest of the time work from home if minimum requirements i.t.o distance from the office, connectivity speed as well as standby electricity are met.
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