Job Objective

To expand the Group’s client base by onboarding new institutional clients.
To build, enhance, and maintain relationships with clients and other stakeholders at multiple levels.
To deliver a professional and high-quality service and consulting advice to employers and members of retirement funds, in accordance with the service level agreements and year planners.
To increase the revenue of Benefit Consulting.
To coordinate and implement new employee benefit strategies for clients according to their needs.
Offer effective support to clients through education, presentations, and training workshops, identifying new business opportunities and creating demand to increase employee benefit clients and assets under management.
To increase the retail client base of Wealth through our implemented solutions strategy.
Promote the product offering and service delivery.

Duties & Responsibilities

Ensure services offered to clients are cost-effective and profitable.
Employee Benefit Consultant.
Identify new business opportunities and the decision makers within the client organization and partner with the new business manager on these opportunities to ensure success.
Promote cross-selling initiatives within the Efficient Group.
Identify growth, new business, and cross-selling opportunities within the existing client base.
Manage costs within your control, including costs relating to travel, accommodation, telephone, and printing.
Notify and get approval from Principal Consultant and the Finance Department for expenses to be incurred.
Notify the Principal Consultant and the compliance officer on errors/omissions that may lead to Efficient Benefit Consulting being held accountable.

Administration

Monitor and report on new business, operations, and profitability.
Liaise with EFBC management to address any issues.
Implement management decisions, ensure roll-out, and that decisions are actioned.

Relationship Management

Build and maintain strong relationships with decision-makers and primary client contacts at multiple levels.
Identify prospects and build relationships with prospects’ decision-makers.
Build and maintain strong relationships with staff of other divisions within the Efficient Group.
Build key relationships with all service providers (i.e. administrators, insurers, individual advisors, etc.), distribution partners, and target market.

Clients and Consulting

Proactively manage client expectations, maintain strong relationships, and remain client-focused at all times.
Prepare and present proposals to a client’s current retirement fund and/or risk benefits that could affect them as an employer as well as their employees.
Provide advice to the Trustees and/or Employer pertaining to benefits, legislation, and pending changes that could impact the retirement fund and/or group risk scheme.
Proposals and advice to be peer-reviewed by a Principal Consultant or Head of Consulting.
Ensure that the client’s retirement fund and group risk arrangements remain competitive, cost-effective, and appropriate for the client and the profile of employees.
Negotiate on behalf of Trustees/Employers/Members with service providers.
Plan and implement member sessions with the allocated Efficient Wealth Advisor.
Monitor and ensure the resolution of client queries.
Achieve agreed new business targets.
Compile the clients' meeting packs.
Draft and circulate minutes of the trustee/fund committee meeting after each meeting.
Check matters arising controls and ensure that tasks assigned on minutes are completed in the agreed timeframe and to the client’s satisfaction.
Manage all regulatory compliance requirements (i.e. section 14’s, FICA, Anti Money Laundering, POPIA, FAIS).
Ensure that the rules of Funds are reviewed continuously and brought in line with legislation as and when it changes.
Manage and monitor free cover limits on the funds and group risk arrangements.
Create and customise presentations with the assistance of the Marketing Division of the Efficient Group.
Manage the communication of annual individual investment choices (if applicable) to members and where applicable make advice available to members through Efficient Wealth advisors.
Ensure the fidelity cover insurance for the Board of Trustees is renewed annually iro standalone clients.
Provide guidance to the Board of Trustees on the implementation and/or maintenance of Fund Governance Policies as per PF130.
Ensure you have a good understanding of the financial statements and actuarial valuations of a fund and that these documents are submitted to the FSCA within the time periods allowed by the PF Regulations.
Ensure the compilation and timeous distribution of member communication.
Provide the employer’s HR Division the necessary retirement fund and related group risk training as and when required.
Provide guidance to boards of trustees on the allocation of death benefits in terms of Section 37C of the PF Act.
Assist the client with Pension Fund Adjudicator complaints and other member complaints.
Compile and agree on a year plan with the client and ensure that service timelines are met.
Management of client email queries and incoming telephone calls and ensure resolution.
Daily communication and correspondence with clients, both formal and informal.
Delivering service and commitments to the client thus building and maintaining a trusting relationship with the client.
Act as the interface between members of the retirement fund and employer client.
Act as the interface between the employer client and third parties i.e. board of trustees, insurers, investment houses, administrators, etc.

Compliance to Internal Processes

Adherence to compliance as set out in the company compliance manual by the Group.
Ensure all personal data of staff and clients are handled within the POPIA policy and guidelines of Efficient Benefit Consulting and the Group.
Ensuring that relevant invitations are extended to the correct contact people – i.e. newsletters, seminars, etc.
Update the training register and ensure compliance with the CPD requirements of the FSCA.
Update the gift register and complaints register as and when required.
Keeping proper records of advice.

Project Management

Contribution to business development/projects/initiatives.

People

Actively share information with other team members regarding successes, issues, trends, and ideas.
Develop strong relationships with all internal colleagues and external service providers to ensure operational efficiency and discuss product characteristics and appropriate training, service, and support.
Building key relationships with all service providers (i.e. administrators, insurers, individual advisors, etc.), distribution partners, and target market.
Guide and oversee assistant consultants reporting to you.
Create a learning culture amongst assistant consultants and encourage further development.
Create an environment of mutual trust and demonstrate empathy with direct reports.
Ensure maintained membership and participation in Industry Bodies/Organisations such as FPI, IRFA, and PLA.

Legal

Employee benefits industry and legislation knowledge are essential. Keep abreast with all changes.
Attend required internal and external forums and training courses.

Processes

Adhere to all internal and external processes.

Technology

Apply systems and processes to obtain, coordinate, and apply Efficient Group’s signed-off agreements with their approved IT Service Provider.

Desired Experience & Qualification

Qualifications

B. Com-degree or Post Graduate Diploma in Financial Planning.
FAIS Accredited (NQF Level 7 or higher) and RE5.
CFP would be advantageous.

Experience

At least 7 years’ experience in the Employee Benefits industry in a consultancy role.
Excellent writing skills.

Language Requirement

Verbal and written communication in English and Afrikaans, at all levels.

Transport Requirement

Must have a driver’s license and reliable transport for client visits.
Planning and organising.
Persuasiveness and influencing.
Problem solving, analysis & negotiating skills.
Flexibility.
Leadership ability.
Strong understanding of customer and market dynamics and requirements.
Self-motivated.
Resourceful.
Client-centric.
Expertise and Continuous Learning.
Personal Accountability.

Core Competencies

Maintain professional internal & external relationships that meet company core values.
Demonstrate technical as well as product knowledge.
Have excellent knowledge of Efficient Benefit Consulting’s client value proposition and service offering.
Have a solid understanding of the employee benefits industry as well as competitors operating in this environment.
Understand how own contribution impacts the results of a business area.
A track record of client service excellence.

Attributes

Self-managed and accountable for performance outputs.
Independent thinker, yet operates within a team-based approach.
Strong decision-making skills and ability to use professional judgement.
Excellent interpersonal and relationship-building skills.
Trustworthy.
Read & understand people well, connect, and show empathy.
Ambitious and goal orientated.
Presentable & Professional.
Foster innovation.
Demonstrate high integrity.
Analytical thinking.
Problem solving.

Package & Remuneration

Location

Pretoria Based -office based the first 3 months and afterwards approximately 1 to 2 days in the office and the rest of the time work from home if minimum requirements i.t.o distance from the office, connectivity speed as well as standby electricity are met.

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Trinergy Business Solutions (Pty) Ltd

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