Guest Coordinator

Staff Solutions Recruitment • Other • Grahamstown, South Africa • 4h ago

Key Responsibilities:

Oversee daily operations of the restaurant, bar, cellar and lounge area
Manage the stock and storerooms for these areas
Take weekly and monthly stock of all equipment and products
Ensure high levels of customer satisfaction through excellent service by the team
Manage and train staff to maintain high standards of service
Handle guest complaints and resolve issues promptly and effectively.
Implement any strategies to improve guest satisfaction and operational efficiency.
Coordinate with other departments to ensure seamless service delivery.
Be responsible for all equipment / glassware/ cutlery and crockery for these areas
Co-ordinate service of meals with kitchen team
Report to lodge managers
Maintain good communication with Front of House team and Kitchen and management
Be responsible for presentation of menus and winelists
Assist with Guest Delight stops when required

Requirements:

Proven experience as a Guest Relations Officer and Restaurant Manager.
Excellent Communication skills / able to host international guests
Positive attitude, High energy
Computer Literate
Deep knowledge Wines (upselling) and the service thereof
Good understanding of Food and the service thereof
Strong leadership and team coordination skills.
Excellent communication and interpersonal skills.
Ability to handle stressful situations and resolve conflicts.
Knowledge of hospitality industry standards and best practices (Customer Service Excellence, Food Safety, Staff training, Stock Control, Guest Feedback).
Flexibility to work split shifts.
Well Groomed
Valid Drivers License