Key Responsibilities: - Provide software and hardware support for all our products (including time & attendance systems, access control, and CCTV).
- Manage new installations, service requests, and ongoing customer support.
- Coordinate stock collection from service providers and ensure smooth communication with Head Office for any queries.
- Schedule and attend customer appointments for installations, service requests, training, and product demonstrations.
- Build and maintain solid business relationships with clients to ensure a high level of customer satisfaction.
- Manage and execute service calls and new installations (both hardware and software) within the agreed timeframe and ensure profitability.
- Troubleshoot, diagnose, and resolve customer queries in a timely and efficient manner.
- Follow standard escalation procedures for unresolved issues, ensuring the appropriate internal teams are engaged.
- Provide prompt and accurate feedback to customers.
- Ensure accurate recording, tracking, and closure of all service issues.
- Perform onsite networking fault prevention and resolve onsite challenges.
- Prepare detailed and timely reports on activities, installations, and support services.
Desired Experience & Qualifications: - Minimum 2 years experience in the time & attendance, access control, and CCTV field is preferred.
- At least 3 years field support experience in IT or telecommunications.
- A+, N+ certification and solid networking experience.
- Strong problem-solving skills and the ability to work under pressure.
- Punctual, reliable, and trustworthy with excellent written and verbal communication skills.
- A valid drivers license and willingness to travel to customer sites.
Apply today to join our team in Cape Town!
*Only short listed candidates will be contacted.
