Candidate Requirements:
- Basic Travel Experience is essential; familiarity with the Travel Industry required.
- Excellent communication and interpersonal skills.
- Full-time role managing operational processes for all clients before, during and after their travels.
- University graduate, preferably in project management, finance, or tourism.
- Relevant experience in the travel industry or operations/project management.
- Excellent communicator via email, phone and WhatsApp
- Ability to manage multiple projects simultaneously with strong attention to detail.
- Efficient and creative problem solver, able to handle travel issues under time pressure.
- Self-starter with initiative and a willingness to go the extra mile.
- Passionate about promoting sustainable travel and increasing visitors to Africa.
- Comfortable working remotely.
Responsibilities:
Bookings Support
- Manage data from quotes/bookings, inputting into the client-facing digital platform; calculate costs across currencies and check for errors.
- Generate, issue, and submit accurate invoices to relevant parties.
- Confirm bookings with partners, hotels, restaurants, tour guides, etc.
- Track itineraries and manage changes, cancellations, or added services.
Client Communications
- Oversee all client communications during post-booking support, ensuring all details are confirmed for a seamless trip.
- Provide exceptional customer support via calls, emails, and WhatsApp - before, during and after trips.
- Troubleshoot issues with quick, creative problem-solving; handle independently or escalate to management as needed.
- Manage client feedback and review processes.
This role has high potential for career advancement; initially in-person, transitioning to a hybrid role.
This is a live-out position.
