Job details
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Pay
From R4700 a month
Job type
Permanent
Location
Randburg, Gauteng
Full job description
OUTBOUND COLLECTIONS AGENT
Basic Salary + Uncapped Commission
JOB ROLE
- To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof.
- Ensuring high level collections at all times within the set parameters of the Debt Collection Act ("DCA"), National Credit Act (“NCA”) and the Company policies and procedures.
QUALIFICATIONS & EXPERIENCE REQUIRED
- Minimum Matric qualification with Maths Literacy is mandatory.
- Relevant tertiary qualification is an advantage.
- Minimum 1 year as a Debt Collection Agent in an Outbound Call Centre.
- Worked with targets and deadlines.
- Analyse accounts and devise a collections strategy to resolve each case by collecting money due.
- Good knowledge on the DCA and NCA.
COMPETENCIES & SKILLS
- Computer Literate
- Excellent verbal and written communication skills with great listening skills.
- Outstanding telephone etiquette and interpersonal skills.
- Good typing and accuracy skills.
- Mathematical ability.
- Strong negotiations skills with the ability to handle objections and be assertive when required.
- Good general administration, planning and organizing, and time management skills.
- Tenacious, with ability to work autonomously and take accountability.
- Target driven and self-motivated.
- Team player.
TO APPLY
Forward your CV and qualification copies (Note that applications without qualification certificates will be rejected.)
If you have not been contacted within 2 weeks, please consider your application as unsuccessful.
Job Type: Permanent
Pay: From R4700,00 per month
Application Question(s):
- How many years of experience do you have as a Debt Collections Agent in an Outbound Call Centre?
- What is your current/most recent basic salary received per month?
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