Reservations/Operations Consultant - Tour Operation
Cape Town – Office Based - Tourism
R20 – R25 000pm (Neg. on Exp. & Qualifications)
Our client, established Tour Operation based in Cape Town, is looking for an experienced Reservations/Operations Consultant to join their team. The ideal candidate will possess excellent communication, planning, and organizational skills, with strong problem-solving abilities. The role requires multi-tasking and the capacity to meet deadlines. Candidates must be able to work in the office during standard office hours and have flexibility in day shifts. Own reliable transport is required, and candidates must reside in Cape Town.
Criteria:
- Reservations and Operations experience in the Tourism Industry (minimum 3 years)
- In-depth knowledge of Cape Town hotels and tours on offer
- Proficient in MS Office; training will be provided on the in-house booking system
- Own reliable transport; must be a Cape Town resident
Key Performance Indicators (KPIs):
- Work closely with Tour Guides and Tour Operators to build on existing relationships
- Manage emails, WhatsApp messages, bookings from operators, data capturing, and text communication in an organized and efficient manner
- Answer telephone and WhatsApp inquiries, representing the company in a professional and competent manner
- Thoroughly brief Tour Guides regarding expense sheets, pax lists, and itineraries
- Handle cash responsibly and manage cash-ups for Tour Guides
- Generate expense sheets, pax lists, and itineraries for Guides
- Book Guides, extra vehicles, and trailers; allocate vehicles and guides on the schedule
- Produce accurate quotations, invoices, and vouchers
- Book Cape Town restaurants and attractions
- Check welcome packs and hand them over to the Guides
- Book accommodation when needed; check flight arrival and departure information
- Prepare water and picnic baskets as needed for tours and transfers
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