Calling all snow enthusiasts with a passion for hospitality magic! We're on the lookout for seasoned Hospitality professionals who can turn a chilly day into a warm, welcoming experience. If you're the master of organisation, efficiency, and delivering top-notch customer service, join our mountain team!
We're not just looking for a team player; we want a leader to inspire & motivate our team as well as get in and do the work themselves. As a team leader you will take charge of guest service, team camaraderie, and product perfection in your outlet. It's a chance to advance your hospitality skills to decision-making skills and ability to think on your feet.
Reporting to the Head of Department, you'll be a great team player who thrives in a positive work environment and works hard to achieve the best possible atmosphere for both customers and fellow staff. You'll have the flexibility to both lead and follow as required. If you're ready to carve your path in the snow and create slopeside memories, this is your golden ticket to a frosty adventure!
About the Role
- The Team Leader supervises our Front of House operations and cafe staff to ensure efficiencies and a consistent, high-quality food and beverage product and customer service experience - which exceeds our guests' expectations.
- Working with the Head of Department for training your team and supporting them in their role.
- Having regular check-ins with your team and taking feedback on board.
- Preparing and serving food and beverages for consumption on the premises.
- Taking customers' food and beverage orders.
- Organisational skills.
- Support the Food & Beverage Head of Department when requested.
- Liaise with Kitchen Leaders about daily operations, menus, service and assist as required.
- Working with the purchasing team to ensure a robust stock management process is in place.
- Working with the team to carry out small and large scale events.
- Participating in stocktakes and assisting in putting away new stock.
- Cleaning cafe equipment such as coffee grinders and espresso machines.
- Operating cash registers, accepting payments and preparing sales invoices.
- Ability to jump in and assist in any aspects of the department operations when required.
- Clearing away used dishes and cutlery from tables when customers are finished.
About You
- At least three years of experience in a supervisory role within a Hospitality environment.
- Outstanding customer service and leadership skills.
- Experience in a fast-paced, high-volume or multi-outlet cafe, restaurant or bar.
- Solid understanding with Point Of Sale including cashiering & end of day reconciliation.
- Experience with creating staff rosters to labour budget and managing the operation to meet varying business levels.
- Awareness of NZ Food safety standards & Food Control Plan requirements.
- Be committed to creating a Health and Safety Culture.
- Knowledge of responsible service of alcohol - LCQ and Managers Certificate is desirable.
- A degree in hospitality management, business administration, or a related field is desirable.
Further Information
- Expect a reply no later than January 10 2025.
- Payrate: $29.66 per hour.
- Full time, minimum 30 hours per week, fixed term.
- Location: Queenstown, The Remarkables and Coronet Peak.
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