Job Description - Commercial Director (HOT0B17S)
Work Locations
Hilton Queenstown Hotel
Kawarau Village
79 Peninsula Rd
Queenstown 9300
Working for Hilton
Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.
Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown.
What will I be doing?
The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in APAC.
A Commercial Director will lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI’s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:
- Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, including but not limited to; All Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.
- Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
- Ensure Business Review Guidelines (current to + 5 years) and all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
- Support various On Property, RDOS’s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
- Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
- Develop and maintain strong relationships with all stakeholders, owners, hotel teams, and Hilton matrix support teams to ensure commercial benefits of the hotel.
- Liaise with VP of Operations, presenting commercial strategies to the Regional Team and key stakeholders.
- Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools (under the guidance of regional marketing and BPS).
- Keep in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.
- Participate in the leadership activity of the Hotel and Region.
What are we looking for?
A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum of 3+ years hospitality/travel industry experience in a revenue generating or commercial services role.
- Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups.
- 3+ years experience working in a collaborative/matrixed environment.
- 3+ years working with departmental financial data to make strategic/tactical decisions.
- 3+ years of experience evaluating and identifying business opportunities for a business.
- At least 3 years of experience managing a sales or commercial team.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 3+ years working in a multi-complex hotel/travel industry environment.
- Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance.
Thrive at Hilton
Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member’s professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.
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