The vacancyDN Colleges Group is looking for a dedicated and organised Group Onboarding Assistant to join our Adult Skills curriculum team. This role is essential in ensuring a smooth and efficient onboarding process for all our students within the curriculum areas, supporting their journey from enrolment to active participation in their courses.
The Group Onboarding Assistant is responsible for onboarding students onto their qualifications via e-learning platforms, classroom learning, and workplace learning courses. This involves liaising with students, employers, curriculum colleagues, and central college services such as Student Information Services.
Essential Criteria: - Level 2 or higher qualification in a relevant discipline or equivalent appropriate experience/technical expertise within the education sector.
- English and Maths at Level 2 or equivalent.
- Working experience of using IT tools efficiently and accurately, including the Microsoft suite of applications (Excel, Access, etc.).
- Ability to problem-solve and improve processes.
- Ability to work as part of a team.
- Good organisational, time management skills, and attention to detail.
- Highly focused on customer service.
Day-to-Day Responsibilities: - Enrol students onto online learning platforms, classroom learning, and workplace courses, ensuring all necessary documentation and information are accurately processed in a timely manner.
- Respond to student and employer queries via email, phone, and other communication channels, maintaining a high level of customer service.
- Provide timely and effective support to students in accessing online systems, classroom learning, and workplace courses, addressing any technical issues or queries they may have.
- Maintain and update learner records using the college's MIS, ensuring data accuracy and confidentiality.
- Conduct orientation sessions for new students.
- Gather feedback from students regarding their onboarding experience and suggest improvements to enhance the process.
If you are passionate about supporting students and have the skills and experience required, we would love to hear from you. Click 'Apply now' to apply for this post
Closing date: 1st December
As part of the recruitment process and in line with keeping children safe in education, we will conduct social media checks on shortlisted candidates. Additionally, before commencing employment, all employees undergo safer recruitment checks, including an enhanced DBS.
Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time. About usAt DN Colleges Group, we are working towards a common goal: to transform our communities through learning. This vision reflects our belief in our students and in our ability to transform their lives so positively. Our students are at the heart of everything we do.
Our educational hub spans Scunthorpe to Doncaster and beyond. We combine distinct, high quality teaching and learning with local, regional and global reach. We connect our students and staff with partners and employers across the east/west corridor from Sheffield City Region to the Humber and Lincolnshire, across the UK and internationally
Our valuesThis vision is supported by a set of values that underpin how we operate every day across our organisation. Across every team and department, we follow core values that guide our decision making, our interactions and our approach to challenges and opportunities.
These values are a fundamental part of DN Colleges Group, as we aspire to deliver outstanding and inspirational teaching and learning for our students every day.
