Term:
Permanent
Working hours:
Full Time Monday to Friday 9:00-17:30, with 1 day per week available until 20:00, this time is given back in lieu
Team:
Collection and Field
Location:
Agile/Bracknell based
The team
The role sits within the Collection and Field Services Team
The role
The role involves working within the Motor Finance Recovery s department, mainly assisting an external team of Appointed Representatives in field based vehicle recoveries.
Main responsibilities
Instructing caseloads to geographically Appointed Representatives
Acting as a go between for Lenders and their customers once a case has been terminated using an understanding of FCA guidance
Assessing and reviewing live caseloads to ensure a TCF based result for our lender
Tracing absconded individuals and assessing the next steps for a case
Working with locally sourced external recovery companies and using skill to manage a budget to enable a profitable outcome for all stake holders.
Answering inbound calls and calling/texting/emails to customers.
As part of your role, you will be responsible for supporting and promoting the Quality Management System as guided by Senior Management.
Repossession
To review accounts and find the best route to a result by Chasing Ars Tracing traditional Autotrace, Experian, Trace IQ, Equifax
Tracing non-traditional Google, linked in, social media, Insolvency, Companies House
Calling/Texting/Emails to customers
Chasing/updating clients
Vehicle checks Cazana/Ask Mid/Tax &Mot checks
ANPR
Vehicle tracking
Locating contact details
Calling employment details
Reporting vehicles as stolen when required
Reviewing cases returned by AR s
Collections
Arranging standard collections swiftly
Calling repossession cases to convert to collections
Arranging compounds
Saying instant yes to ANPR requests
Arranging overseas collections and providing quotes
Arranging Administration fleet collections utilising
transporters to save costs
Reconnects
Managing all reconnects whether they be vehicle PRE rog, Post vehicle shortfall,
Property arrears, pre eviction or arrears Collections and understanding each
Clients interpretations
Report Writing and evidence gathering
Instructing Ars
Chasing Ars
Calling/Text/Emailing customers
Administration
Activities below to be split between the team on a daily rotating basis Creating new cases
Billing neg reports
Rog Reports
Requesting LBAs
Managing Inbox
Saving phone calls
Updating ANPR network
Keeper checks
Vehicle Checks
Additional tasks
- Inbound phone calls
- Assisting Ars
- Responding to AR messages through Teams
Skills and qualifications
- Must have a good understanding of the FCA
- Ideally held a similar position within the Motor Finance Recoveries Industry either as a lender or collector
- Good computer literacy
- Ability to prioritise and work well under pressure
We would love to hear from people with experience in Asset Recovery, familiar with FCA regulations and experience as a lender in recoveries or similar.
We identify with candidates who are team players and show a strong work ethic.
We pride ourselves on having a culture and the technology that lends itself well to agile working practices and in this role we expect to offer a mix of office and home working.
We are a values-driven business our values are at the core of the company and we evaluate how we behave in accordance with these values.
Equal opportunities
Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
