Key Responsibilities Process Management - Manage throughput for defined IPC processes by analysing scheduled expectations for each process.
- Provide technical assistance on all equipment and software within the processing centre as required.
- Evaluate job requirements and recommend the best methodologies and equipment to ensure optimal throughput and accuracy.
- Provide technical support to clients both onsite and via phone.
- Oversee scheduled maintenance and servicing of processing equipment to ensure maximum uptime.
- Report on scheduled maintenance and consumable utilisation of equipment to the Processing Centre Manager.
- Assist in evaluating job requirements to recommend suitable methodologies and equipment.
- Support the sales team in presenting IPC processes and software applications to clients.
- Assist in setting up new equipment and software for upcoming projects or updates.
- Stay informed on networking and software platforms relevant to the role.
- Manage data analysis, merging, and importing/uploading of data.
- Demonstrate problem-solving skills to address technical issues efficiently.
- Manage tight deadlines and work effectively under pressure.
- Maintain a strong focus on detail, quality, and accuracy.
People Management - Ensure team members are properly trained and equipped with the necessary skills to perform their tasks efficiently.
- Foster a positive working environment that boosts staff morale and enhances productivity.
Supervisory Responsibilities - No direct supervisory responsibility.
Minimum Qualifications, Experience, and Knowledge The ideal candidate will meet the following requirements:
- Project Management Diploma or relevant IT-related qualification.
- Advanced proficiency in Microsoft Excel.
- At least 3 years of technical experience in a document processing environment.
- Experience with Microsoft SQL and Access databases is advantageous.
- Strong technical knowledge in data management will be beneficial to the role.
- Excellent problem-solving skills to address challenges and optimise processes.
- A valid drivers license and own vehicle essential.
This role provides an exciting opportunity to apply your technical expertise and problem-solving skills in a dynamic and fast-paced environment, supporting continuous improvement initiatives and contributing to operational excellence.
*Only shortlisted Candidates will be contacted*
