We are seeking for an Assistant Lodge Manager to join the company in the Hospitality industry.
Minimum criteria required:
- Degree/Diploma in Hotel Management
- 3 - 5 years’ experience in a 5* star establishment as an assistant Lodge Manager/Duty Manager or Guest Relations Manager
- Driver’s Licence Essential
Key Performance Areas of this position include:
- Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
- Assistant the lodge manager to oversee day-to-day lodge team service operations.
- Uphold and elevate the service standards provided by the lodge team.
- Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager
- Achieve quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing lodge team
activities. - Manage cash handling to minimize variances within acceptable limits.
- Maintain effective stock management.
- Identify and implement cost-saving opportunities.
- Maintain and ensure the upkeep of lodge equipment through preventative
maintenance. - Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.
Competencies required:
- Proven experience in lodge management
- Good working knowledge of POS/PMS systems
- High level of attention to detail
- Strong leadership and organizational skills
- Excellent communication and interpersonal skills
Should you not receive any feedback within 2 weeks please consider your application unsuccessful.
