Position: Operations Manager (based Midlands, KZN)
Our client who operates a unique combination of a restaurant, artisanal bakery, and convenience store located in Nottingham Road in the scenic Midlands, KZN , is looking to employ an experienced Operations Manager. Our establishment is celebrated for its delightful dining experience, exquisite baked goods, and a well-stocked convenience store. We are looking for an Operations Manager who can oversee these diverse aspects of our business, ensuring top-notch service and driving our continued success.
Key Responsibilities:
- Oversee daily operations across the restaurant, bakery, and convenience store to ensure excellent service and maximize profitability.
- Ensure high standards of quality, cleanliness, and guest satisfaction in all business areas.
- Foster a culture of outstanding customer care, providing a welcoming environment and exceeding guest expectations.
- Coordinate seamlessly with department heads to ensure smooth operations across the restaurant, bakery, and store.
- Conduct regular meetings with department heads to address operational concerns, set performance targets, and review customer feedback.
- Occasionally stand in for the General Manager, attending meetings and representing the business.
- Implement and regularly review Standard Operating Procedures (SOPs) in all departments.
- Address daily inquiries, complaints, and challenges encountered across the business.
- Collaborate with the General Manager for business forecasting and strategic planning.
- Drive financial opportunities and encourage a proactive sales culture across all areas.
- Conduct Duty Management shifts, safety inspections, and ensure compliance with Health & Safety standards.
- Maintain positive employee relations and ensure effective communication within teams.
- Inspect all areas for service quality, cleanliness, presentation, and staff appearance.
- Ensure adherence to Health and Safety regulations across all business areas.
Qualifications:
- Diploma in Hospitality Management or a related field; a degree is advantageous.
- A minimum of 5 years of managerial experience, preferably in hospitality or related fields.
Skills:
- Strong commercial acumen, adept at networking, and effective problem-solving.
- Excellent organizational, multitasking, and leadership capabilities.
- Proficient in communication, interpersonal relations, and customer service.
- Knowledgeable in management software specific to hospitality and retail sectors, and Microsoft Office Suite.
Working Hours:
- Standard hours as per hospitality and retail industry norms.
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